Lauren Smith-Anderson
Croydon,VIC
Summary
Customer Service Representative bringing excellent skills in face to face and written communication, active listening and problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires and providing customized solutions to build customer satisfaction.
Overview
5
5
years of professional experience
Work History
Administration Assistant
Window Furnishings
03.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
- Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
Customer Service Representative
Kilsyth Basketball
09.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Hospitality Worker
Castello's Daisey's Hotel
06.2023 - 03.2024
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
Customer Service Cashier
KFC
08.2019 - 03.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of food products and store promotions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Education
Mooroolbark Secondary College
Mooroolbark, VIC12.2022
Skills
- Office Administration
- Scheduling appointments
- Telephone reception
- Scheduling
- Customer Service
- Computer Skills
- Time Management
- Invoice Processing
- Dedicated Team Player
- Customer and client relations
- Strong Problem Solver
- Professional Communication
Basketball
I have been playing basketball 15 years for a local club. I have taken on the responsibility to voluntarily coach my younger sisters basketball team this year.
Timeline
Administration Assistant
Window Furnishings
03.2024 - Current
Customer Service Representative
Kilsyth Basketball
09.2023 - Current
Hospitality Worker
Castello's Daisey's Hotel
06.2023 - 03.2024
Customer Service Cashier
KFC
08.2019 - 03.2024
Mooroolbark Secondary College
Similar Profiles
Julio GilJulio Gil
Installer at Custom Window Furnishings LLCInstaller at Custom Window Furnishings LLC
Jake RiggiJake Riggi
Window Cleaner at Window King Window CleaningWindow Cleaner at Window King Window Cleaning
Cassie HeydCassie Heyd
Assistant Manager/Design Consultant at VanDrie Home FurnishingsAssistant Manager/Design Consultant at VanDrie Home Furnishings
ROBIN ZHANGROBIN ZHANG
PROJECT MANAGER at Aflux interior LiningsPROJECT MANAGER at Aflux interior Linings
James OwenJames Owen
Machine Operator at Lance Smith ExcavationsMachine Operator at Lance Smith Excavations