Lauren Spark

Influenced and enhanced customer satisfaction rates by addressing issues promptly and implementing service standards and improvements based on feedback.

Delivered strong financial performance across lending and deposit portfolio.

Established strategic partnerships with local businesses and key referral partners to expand brand presence and increase sales opportunities.

Developed a strong culture within the region through effective recruitment, training, support and delivery of new initiatives.

Improved team productivity following the rollout of pathway improvements and system enhancements.

Lead a team of centralised bankers through a new phone based operating model.

Developed plans to drive operational excellence against key measures such as ASA, Abandonment rate and AHT.

Fostered a collaborative working environment to encourage knowledge sharing, skill development, and continuous improvement across teams.

Evaluated employee performance and conveyed constructive feedback to improve skills.

Assisted in organizing and overseeing assignments to drive operational excellence.

Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

Achieved departmental goals by developing and executing strategic plans and performance metrics.

Established team priorities, maintained schedules and monitored performance.

Evaluated employee performance and conveyed constructive feedback to improve skills.

Built strong relationships with local BBC partners to drive better banker/specialist engagement

Regularly met with BBE to provide performance updates as well as future opportunities

Supported business growth by attending joint visits with bankers, proactive calling to customers and using data to target customers with a need.

Manage risk exposure for the business through specialist research, engagement with Valuers and recommendations.

Supported customers with their lending enquiries via a phone and email based role.

Exceeded sales targets consistently by utilizing effective marketing techniques and focusing on relationship-building with prospective clients.

Built strong relationships with the panel of financial institutions to improve my understand og policy and ultimately customer experience.

Educated customers on various insurance products to further protect their investment.

Mentored junior brokers within the firm, sharing expertise and best practices for success in the industry.