Lauren Steinman
CAMPBELL,ACT
Summary
Dynamic professional with a proven track record in the ADF and hospitality, excelling in high-pressure environments. Expert in customer service and responsible alcohol service, demonstrated through effective team leadership and operational efficiency improvements. Skilled at fostering positive environments and streamlining processes, showcasing a blend of strong multitasking and clear communication abilities.
Overview
5
5
years of professional experience
Work History
Bartender
Australian Defence Force Academy
01.2024 - Current
- Current ACT RSA Certificate
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Naval Officer
Australian Defence Force
01.2023 - Current
- Streamlined communication processes for improved decision-making and operational efficiency.
- Optimized resource utilization by conducting thorough analysis of budgetary constraints and requirements.
- Spearheaded training initiatives to develop key skills and enhance overall team performance.
- Promoted a culture of accountability by enforcing strict adherence to policies, procedures, and ethical standards.
- Directed crisis management efforts during emergency situations, ensuring swift resolution with minimal impact on operations.
- Led a diverse team of personnel, fostering a positive work environment and high morale.
Receptionist
Ascent Physio
01.2020 - 12.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
McDonald's Employee
McDonald's
04.2019 - 12.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Bachelor's - Business
UNSW Canberra
Canberra ACT11.2026
Skills
Strong multitasking
Customer Service
Liquor, beer, and wine knowledge
Highly reliable
Team player attitude
Clear and effective communication
Outgoing Personality
Customer service expertise
Responsible Alcohol Service
Hospitality service expertise
Alcohol awareness
Timeline
Bartender
Australian Defence Force Academy
01.2024 - Current
Naval Officer
Australian Defence Force
01.2023 - Current
Receptionist
Ascent Physio
01.2020 - 12.2022
McDonald's Employee
McDonald's
04.2019 - 12.2022
Bachelor's - Business
UNSW Canberra
Similar Profiles
Luke FieldLuke Field
Infantry Rifleman at Australian Defence ForceInfantry Rifleman at Australian Defence Force
AUDA WAPAUAUDA WAPAU
Patrol Man at Australian Defence Force (Army)Patrol Man at Australian Defence Force (Army)
Campbell cunninghamCampbell cunningham
Infantryman at Australian Defence ForceInfantryman at Australian Defence Force