Lauren Stickel
Summary
Passionate, reliable and hardworking professional who excels as a cooperative and reliable team member. With a proven track record in Customer Service for over 4 years, Possessing a strong foundation that I'm eager to bring to my future role.
I am ready to leverage my adaptability, skill set and embrace any roles suited to me with enthusiasm and dedication.
Overview
5
5
years of professional experience
Work History
Swimwear Specialist
Baku
02.2023 - Current
- Completed point of sale opening and closing procedures.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Assisted customers with their purchases, resulting in a positive shopping experience and repeat business.
- Established rapport with returning customers by remembering preferences and offering personalized assistance during their shopping experience.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions that aligned with company policy yet satisfied the customer''s concerns.
- Assisted with visual merchandising efforts throughout the store.
- Provided expertise on product features and benefits when assisting customers, resulting in informed purchasing decisions and increased satisfaction.
Waitress and Bartender
Freshwater Brewing Company
08.2022 - 05.2023
- Executed wait staff responsibilities, adeptly handling food orders and facilitating seamless communication with the kitchen team
- Adhered to established alcohol awareness protocols, effectively preventing instances of guest over-intoxication
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
Social Media Assistant
Bill Hicks Jewellery Design
08.2022 - 05.2023
- Organised all social media platforms, including photography and content creation
- Conducted detailed photographic documentation of jewellery items, contributing to visual records for design and marketing purposes.
- Elevated the user experience by responding to comments, messages, and inquiries promptly and professionally.
- Created engaging content to keep social media channels updated and on brand.
- Boosted customer engagement through regular posting of relevant and interactive content on various social media platforms.
Retail Assistant/Acting Assistant Manager
Glassons
09.2020 - 06.2022
- Proficiently operated the point-of-sale system to process sales and manage returns, ensuring accuracy and efficiency
- Assisted with training and mentoring new staff members.
- Displayed effective leadership and team management skills, overseeing and guiding a team of up to 10 staff members.
- Maintained daily information sheets to track KPIs and validate the attainment of hourly and daily targets, including continuous updates to the team.
- Efficiently allocated tasks during periods of high customer traffic, ensuring seamless operations and focused employee engagement.
- Boosted sales through effective upselling of complementary clothing items and accessories.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Completed point of sale opening and closing procedures.
Retail Assistant
Sunburn
10.2019 - 07.2020
- Utilised the POS system to process sales, returns, online orders, and gift card activations with precision
- Successfully executed store opening and closing procedures, including the management of daily floats and banking operations
- Undertook occasional Visual Merchandising (VM) responsibilities, encompassing store arrangement, window stickers, and mannequin displays
- Adhered to daily, weekly, and monthly budgets and key performance indicators.
Education
High School Education -
NBSC Mackellar Girls Campus
12.2017
Certificate III in Study and work Skills -
TAFE Northern Beaches
12.2017
Skills
- Problem-Solving
- Excellent Written and Verbal Communication
- Time Management
- Relationship Building
- Attention to Detail
- Reliable and Responsible
- POS systems operations
- Customer Service
- Stock management
- Customer experience
- Retail Operations
- Team Management
Awards
- Working With Children's Check
- NDIS Screening Check
Timeline
Swimwear Specialist
Baku
02.2023 - Current
Waitress and Bartender
Freshwater Brewing Company
08.2022 - 05.2023
Social Media Assistant
Bill Hicks Jewellery Design
08.2022 - 05.2023
Retail Assistant/Acting Assistant Manager
Glassons
09.2020 - 06.2022
Retail Assistant
Sunburn
10.2019 - 07.2020
High School Education -
NBSC Mackellar Girls Campus
Certificate III in Study and work Skills -
TAFE Northern Beaches
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