Lauren Stockdale
Blue Haven,NSW
Summary
Experienced with retail operations for 10 years, staff supervision, and customer interactions. Utilizes effective management techniques to enhance store performance. Track record of maintaining high standards and achieving sales targets.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Has own mean of transportation and availability is from Monday to Friday.
Overview
11
11
years of professional experience
Work History
Retail Store Supervisor
Bras N Things
10.2021 - 08.2024
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly, resolving escalated customer complaints with professionalism and empathy, ultimately preserving brand reputation and loyalty among patrons.
- Assisted customers in locating desired products while providing knowledgeable recommendations based on individual needs
- Oversaw daily cash handling procedures, ensuring accuracy in transactions and minimizing loss prevention risks.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Monitored staff scheduling to ensure optimal coverage during peak hours while adhering to labor cost guidelines set forth by corporate policies.
- Collaborated with the management team to execute promotional events and drive foot traffic into the store.
- Established an open line of communication between upper management personnel allowing for streamlined decision-making processes, by instilling culture of collaboration and developing daily plans centered on common group goals.
- Enforced company policies consistently across all employees to maintain a fair work culture that promoted teamwork and overall success.
- Trained newly hired sales team and associates to maximize team performance, with up selling techniques
- Educated staff on strategies for handling difficult customers and challenging situations.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Maintained focus and effectively allocated tasks to employees during high-traffic times to keep operations running smoothly and employees focused.
- Processed exchanges, refunds , online orders and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.Coordinated merchandising displays, signage and sales enablement.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Goods Delivery Driver
Super Green Farms Central Coast
01.2022 - 10.2022
- Delivered goods to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
- Kept detailed records of deliveries and money received from customers.
- Maintained clean and safe vehicle, contributing to positive image of company.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Increased route efficiency, and reducing fuel consumption enabling more deliveries per shift by meticulously planning and following optimized paths.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
Pharmacy Assistant
Kuoch Chemist WoyWoy
10.2018 - 02.2021
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Participated in continuous education workshops to stay updated on latest pharmacy practices and regulations also patient education materials on medication management and disease prevention.
- Maintained strict confidentiality and compliance with HIPAA regulations, ensuring patient privacy.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly , with professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Located and processed ready prescriptions to customers, distributed medication information documentation and facilitated medication consultations.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Verified patient information to correctly dispense medications.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Re-stocked shelves with prescribed medications and health care products.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Trained new pharmacy assistants, sharing best practices for medication dispensing and customer service.
Retail Sales Worker
Hot Bargain Discount Store
08.2017 - 09.2018
- Managed cash register transactions accurately, maintaining accountability for all financial activities during shifts worked.
- Monitored customers for signs of security concerns and escalated issues to management.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Conducted daily store opening and closing procedures, ensuring proper cash handling and security measures were in place.
- Trained new employees on company policies, sales strategies, and merchandise offerings to enhance team performance.
- Collaborated with team members to achieve monthly sales goals and improve overall store performance.
- Ensured stock availability by regularly conducting inventory checks on popular items, reducing instances of missed sales opportunities due to out-of-stock products.
Retail Sales Worker
The Liquidators Discount Store
02.2014 - 09.2018
- Managed cash register transactions accurately, maintaining accountability for all financial activities during shifts worked.
- Handled customer inquiries and complaints professionally, resolving issues promptly to maintain satisfaction levels.
- Ensured stock availability by regularly conducting inventory checks on popular items, reducing instances of missed sales opportunities due to out-of-stock products.
- Trained new employees on company policies, sales strategies, and merchandise offerings to enhance team performance.
- Supported loss prevention efforts by monitoring suspicious activity, deterring theft attempts, and reporting incidents as necessary.
- Utilized strong merchandising skills to create visually appealing displays that attracted customers'' attention and boosted sales potential.
- Conducted daily store opening and closing procedures, ensuring proper cash handling and security measures were in place.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Prioritized helping customers over completing other routine tasks in store.
- Performed cash, card, and check transactions to complete customer purchases.
Education
S2/S3 Support The Supply Of Pharmacy Medicines - Pharmacy
The Pharmacy Guild of Australia
Sydney, NSW08.2020
High School Diploma -
Gorokan High School
Gorokan, NSW01.2017
Skills
- People management
- Store operations
- Goal setting and achievement
- POS systems
- Visual merchandising
- Promotions and marketing
- Loss prevention
- Bank deposit preparation
- Inventory evaluation
- Customer service management
- Teamwork and collaboration
- Adaptability and flexibility
- Health and safety procedures
- Task prioritization
Timeline
Goods Delivery Driver
Super Green Farms Central Coast
01.2022 - 10.2022
Retail Store Supervisor
Bras N Things
10.2021 - 08.2024
Pharmacy Assistant
Kuoch Chemist WoyWoy
10.2018 - 02.2021
Retail Sales Worker
Hot Bargain Discount Store
08.2017 - 09.2018
Retail Sales Worker
The Liquidators Discount Store
02.2014 - 09.2018
S2/S3 Support The Supply Of Pharmacy Medicines - Pharmacy
The Pharmacy Guild of Australia
High School Diploma -
Gorokan High School
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