Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lauren Szulc

New York City

Summary

Organized and dependable candidate with a demonstrated record of success in keeping guests satisfied. Extensive hospitality background working in 5-star venues and luxury hotels with a strong emphasis on guest experience. Looking for new opportunity in the event industry to leverage strong attention to detail, time management and multitasking abilities.

Overview

4
4
years of professional experience

Work History

Special Events Supervisor

Swillhouse Hospitality Group
05.2023 - 01.2024
  • Oversaw the operational execution of private functions in award-winning hospitality group with world-class venues.
  • Coordinated with event hosts pre-function and maintained clear communication during and after function to ensure satisfaction.
  • Assigned staff members to appropriate sections to ensure smooth operation from pre-event to completion.
  • Provided exceptional service to all guests and addressed any issues accordingly.
  • Streamlined event setup process for improved efficiency and reduced preparation time.

Food and Beverage Supervisor (Banquets)

Accor Hotels
11.2021 - 05.2023
  • Supervised staff in the food and beverage department of a 5-star luxury hotel with bars, restaurants, and conference spaces.
  • Conducted daily briefings with staff to reiterate service standards, set priorities, and delegate tasks.
  • Managed large-scale banquet operations of up to 400pax, while overseeing the hiring, training, and scheduling of staff.
  • Addressed guest complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Maintained a strong connection and clear communication with internal department heads.
  • Conducted quality checks alongside vendors and clients to ensure 5-star standards were met.

Real Estate Sales Associate

Brenda McIntyre Realty
02.2021 - 09.2021
  • Achieved consistent client satisfaction ratings by maintaining regular communication updates throughout each stage of the process.
  • Conducted weekly open houses and provided feedback to sellers on potential buyers.
  • Maintained contact with clients to encourage repeat business and referrals.

Radio Promotion Intern

The Syndicate
09.2020 - 12.2020
  • Reviewed new music releases and composed blurbs to send to 600+ radio stations.
  • Sorted and organized files, spreadsheets, and reports.
  • Composed weekly newsletter using MailChimp.

Special Events Intern

Empire Sports Management
01.2020 - 05.2020
  • Supported planning, communications and development of private event galas and celebrity golf tournament.
  • Assisted in content development for events, drafting and distributing promotional materials.

Education

Bachelor of Science - Sport & Entertainment Management

University of South Carolina
Columbia, SC
12.2020

Skills

  • Staff Management and Leadership
  • Guest Experience
  • Attention to Detail
  • Strategic Planning
  • Issue and Complaint Resolution
  • Time Management
  • Hospitality Background in 5-Star Venues

Timeline

Special Events Supervisor

Swillhouse Hospitality Group
05.2023 - 01.2024

Food and Beverage Supervisor (Banquets)

Accor Hotels
11.2021 - 05.2023

Real Estate Sales Associate

Brenda McIntyre Realty
02.2021 - 09.2021

Radio Promotion Intern

The Syndicate
09.2020 - 12.2020

Special Events Intern

Empire Sports Management
01.2020 - 05.2020

Bachelor of Science - Sport & Entertainment Management

University of South Carolina

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Lauren Szulc