Baking
Lauren Tassell
Counsellor & Tutor
Perth,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
1
1
Certificate
2
2
Languages
Work History
Business Owner and Counsellor
Tassell Counselling Services
11.2019 - Current
- Embrace your Future with Tassell Counselling Services! Empower Yourself!
- My services are unique in the areas of Dianella and surrounding Northern suburbs of Western Australia. I take the stress and anxiety away for the client, by offering counselling sessions in the comfort of the clients' own home, rather than they having to worry about how and when to come to me. I've tried and tested this method before, and it works well; to the benefit of all. Along with this unique service, I offer various online services, for clients whom wish to remain incognito; such as FIFO, country/remote locations, lack of transport. This includes telephone counselling, email or video. easy!
- I am a skilled Professional in Counselling, Community, Client Engagement with numerous years of employment history across various industries, but predominately in Community and Mental Health settings.
Keys to success are good customer relationship management, excellent communication skills as well as decision-making skills. Being a strategic thinker, I thrive on being an integral part of planning and directions setting to improve processes, drive new business and growth, achieve target plans and ensure continued success.
I am an effective communicator whom has excellent interpersonal, relationship management and analytical skills with the ability to foster team work.
In 2020, I decided it was time to launch my own small counselling business; as I felt I was ready to engage myself further in the Mental Health Community. After working in this industry now for almost 10 years, I have witnessed and experienced alot of heart break; but also many witnessed a lot of joy and satisfaction amongst the many clients I have seen. The satisfaction I'm able to get from knowing that I've been able to help some one achieve their goal, is priceless to me. I truly hope I'll be able to continue this line work until I have to actually retire! - Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Cultivated interpersonal skills by building positive relationships with others.
Mental Health Counsellor - Outreach
Vision Counselling And Psychology
07.2015 - 11.2019
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Conducted mobile counselling with my home visits in the community sector work. I am experienced in and interested in working with clients in the fields of depression, anxiety, relationships, loss & grief, stress, self-image, elderly, anger management, addiction - eating, substance. As a Counsellor, I am mainly responsible for supporting the overall wellbeing of my clients. I start every session with some form of assessment. This evaluation is done during meetings with the client, or over a number of arranged sessions. I evaluate each client to clearly understand the problems the client wishes to address and hopes to improve. After creating a rapport with my clients, I will review various situations, issues and concerns throughout the course of the counselling with each client. I always give each client the opportunity to express their emotions, feelings and thoughts in a safe and confidential environment. I encourage all my clients to be as casual as possible when exploring whatever problem they're experiencing. I also offer guidance and encouragement as well as additional support when required.
NDIS/Disability Support Worker
MercyCare
03.2016 - 01.2018
- Improved client independence by developing personalized support plans tailored to individual needs and goals.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal client wellbeing.
- Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
- Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement.
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Participated in ongoing professional development opportunities to stay current on best practices within the disability support field.
- Advocated fiercely on behalf of clients when necessary to ensure their rights were respected in various settings such as education or healthcare environments.
- Conducted regular assessments of client needs to identify potential areas of growth or improvement within their care plan structure.
- Worked closely with therapists and other specialists to implement prescribed interventions consistently, leading to measurable improvements in client functioning.
- Drove clients safely to social activities and appointments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Adhered to company requirements for patient interactions and care standards.
- Kept accurate records for client files and handled related paperwork.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Designed individualized plans detailing daily activities and needs for patients.
- Conducted in-home visits to provide supportive services.
- Developed individual treatment plans and provided counseling to patients.
Community Support Worker
MercyCare
10.2014 - 01.2018
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Developed personalized care plans, addressing each client''s unique needs and goals for improved quality of life.
- Collaborated with multidisciplinary teams to ensure seamless delivery of community support services and optimal client outcomes.
- Connected clients with appropriate community resources, effectively navigating complex systems on their behalf.
- Maintained accurate case records to track progress, sharing relevant updates with supervisory staff and stakeholders as needed.
- Conducted thorough assessments to identify areas of need, devising targeted interventions for maximum impact.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Promoted mental health awareness within the community through educational workshops and presentations at local events.
- Advocated for client rights, ensuring equitable access to necessary services and resources across diverse populations.
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
- Delivered consistent follow-up care to monitor progress towards goals, adjusting support strategies as necessary based on ongoing evaluation results.
- Strengthened family dynamics by facilitating open communication channels between clients and their loved ones during difficult times.
- Offered compassionate care during transitional periods such as housing changes or medical emergencies, providing stability amid uncertainty.
- Organized recreational activities that fostered positive social interactions and improved overall client satisfaction.
- Maintained professional development through ongoing training courses, staying current on best practices in the field of community support work.
- Conducted home visits to assess living conditions and identify potential barriers to client success, recommending modifications as needed for enhanced safety and accessibility.
- Helped clients navigate social services system and access needed resources.
- Supported clients through development of new life skills, obtaining resources and transitioning back to society.
Employment Counsellor
Vision Counselling
01.2015 - 07.2015
- Enhanced client job search success by providing comprehensive career counselling and resume revisions.
- Built rapport with diverse clientele by understanding their unique needs and offering tailored guidance accordingly.
- Collaborated closely with colleagues to address challenging cases and develop innovative solutions for client success.
- Assisted my clients with implementing effective employment search strategies, writing resumes, interview skills, study courses; along with effective strategies to work with in the home. Many of these unemployed clients were from homeless or dysfunctional backgrounds, many suffered substance abuse, and were in abusive relationships.
- My clients had mental health issues as barriers preventing them from obtaining employment. I helped these people develop a better appreciation of their unique characteristics and how they can relate to their career choices. In doing so, I used various assessment tools to assist clients identify their interests, values, beliefs, lifestyle preferences, aptitudes and abilities; and relate them back to world of work. I also helped clients on how to deal with barriers which were blocking in their achievement in their future career plans.
Community Mental Health Counsellor
Vision Counselling
03.2013 - 01.2015
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
Residential Property Manager - Part-time
Ray White Mirrabooka
03.2013 - 03.2014
- Improved tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Maximized occupancy rates by implementing effective marketing strategies and conducting property tours for potential residents.
- Streamlined rent collection processes, ensuring timely payments and reducing delinquency rates.
- Oversaw move-in/move-out processes, ensuring smooth transitions for both incoming and outgoing tenants.
- Regularly inspected property grounds to identify potential problems or safety hazards that required immediate attention.
- Conducted regular inspections of both interior and exterior of properties for damage.
Commercial Property Manager
Realmark Commercial
08.2008 - 04.2011
- Enhanced tenant satisfaction by addressing concerns and resolving disputes promptly.
- Streamlined property maintenance processes for increased efficiency and lower costs.
- Negotiated favorable lease terms with tenants, resulting in higher occupancy rates.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Implemented cost-saving measures to reduce operating expenses and improve profitability.
- Developed marketing strategies for attracting new tenants and retaining existing ones.
- Managed property renovations, ensuring timely completion and minimal disruption to tenants.
- Established strong relationships with vendors, negotiating contracts for better service at lower costs.
- Maintained accurate financial records, including rent collection, budgeting, and reporting to stakeholders.
- Assisted in the acquisition of new properties by conducting market research and due diligence assessments.
- Increased rental income through strategic pricing adjustments based on market trends and competitor analysis.
- Oversaw tenant move-ins and move-outs, ensuring smooth transitions while minimizing vacancies.
- Coordinated with legal counsel on lease agreements, evictions, and other property-related matters as needed.
- Facilitated communication between tenants, owners, vendors, and staff members for seamless operations management.
- Created customized monthly reports detailing property performance metrics for owner review.
- Implemented proactive maintenance schedules to minimize costly repairs or replacements in the future.
- Collaborated with leasing agents to develop targeted advertising campaigns aimed at specific markets to increase visibility of available spaces.
- Conducted thorough background checks on prospective tenants to mitigate risks associated with non-payment or damage to the property.
- Leveraged industry best practices in overseeing construction projects from initial planning through completion.
- Communicated with clients and tenants while offering strategic solutions to remedy problems.
- Maintained accurate and timely documentation of communication with clients.
- Issued appropriate insurance documentation and identification.
- Processed project change requests and performed coverage research to handle repair issues.
- Directed property management program by determining requirements, planning for material equipment replacement and implementing quality control oversight.
- Completed applications, negotiated with underwriters and prepared proposals for new and renewal business proposals and offerings.
- Maintained accuracy and privacy when composing highly technical and sensitive correspondence.
- Kept abreast of developments in marketplace by researching product line offerings and changing insurance consumer trends.
- Educated clients, cross-sold and upsold coverages by recommending changes to insured for enhanced protection, ensuring profit standards are being met.
- Remained current on insurance products and offerings for quick reference when interfacing with clients.
- Digitized [Type] information files in [Software] and maintained database.
- Attended appropriate continuing education courses to remain up to date on [Area of expertise].
- Kept properties in compliance with local, state and federal regulations.
- Maximized rental income while minimizing expenses through effective planning and control.
- Collected and maintained careful records of rental payments and payment dates.
- Communicated effectively with owners, residents, and on-site associates.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Generated leads for sales and rental properties through cold calls and referrals.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Completed annual rent calculations using housing database software.
Commercial Property Manager
Burgess Rawson
08.2000 - 08.2008
- Enhanced tenant satisfaction by addressing concerns and resolving disputes promptly.
- Streamlined property maintenance processes for increased efficiency and lower costs.
- Negotiated favorable lease terms with tenants, resulting in higher occupancy rates.
- Implemented cost-saving measures to reduce operating expenses and improve profitability.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Established strong relationships with vendors, negotiating contracts for better service at lower costs.
- Managed property renovations, ensuring timely completion and minimal disruption to tenants.
- Developed marketing strategies for attracting new tenants and retaining existing ones.
- Maintained accurate financial records, including rent collection, budgeting, and reporting to stakeholders.
- Increased rental income through strategic pricing adjustments based on market trends and competitor analysis.
- Oversaw tenant move-ins and move-outs, ensuring smooth transitions while minimizing vacancies.
- Facilitated communication between tenants, owners, vendors, and staff members for seamless operations management.
- Created customized monthly reports detailing property performance metrics for owner review.
- Collaborated with leasing agents to develop targeted advertising campaigns aimed at specific markets to increase visibility of available spaces.
- Conducted thorough background checks on prospective tenants to mitigate risks associated with non-payment or damage to the property.
- Developed emergency response plans for each managed property; coordinated drills regularly with tenants as part of risk-management protocol.
- Communicated with clients and tenants while offering strategic solutions to remedy problems.
- Leveraged industry best practices in overseeing construction projects from initial planning through completion.
- Issued appropriate insurance documentation and identification.
- Completed applications, negotiated with underwriters and prepared proposals for new and renewal business proposals and offerings.
- Maintained accuracy and privacy when composing highly technical and sensitive correspondence.
- Kept abreast of developments in marketplace by researching product line offerings and changing insurance consumer trends.
- Remained current on insurance products and offerings for quick reference when interfacing with clients.
- Resolved policy and coverage-related concerns for clients, insurance carriers and producers.
- Digitized [Type] information files in [Software] and maintained database.
- Attended appropriate continuing education courses to remain up to date on [Area of expertise].
- Maximized rental income while minimizing expenses through effective planning and control.
- Collected and maintained careful records of rental payments and payment dates.
- Communicated effectively with owners, residents, and on-site associates.
Education
Professional Diploma - Counselling
Australian Institute of Professional Counsellors
Online02.2014
Graduate Certificate of Property Management - Property Management
Real Estate Institute of WA
Perth, WA1998
Graduate Certificate of Strata Management - Strata Management
Real Estate Institute of WA
Perth, WA1998
High School Diploma -
Rossmoyne Senior High School
Rossmoyne, WA1987
Skills
- Clerical Support
- Team Management
- Multitasking
- Public Speaking
- Social Perceptiveness
- Troubleshooting
- Calm Under Pressure
- Relationship Building
- Problem Resolution
- Time Management
- Cultural Awareness
Certification
- Licensed [Job Title] - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
- [Area of certification] Training - [Timeframe]
- [Area of certification], [Company Name] - [Timeframe]
Interests
Dancing
Writing
Reading
Coffee!
Timeline
Business Owner and Counsellor
Tassell Counselling Services
11.2019 - Current
NDIS/Disability Support Worker
MercyCare
03.2016 - 01.2018
Mental Health Counsellor - Outreach
Vision Counselling And Psychology
07.2015 - 11.2019
Employment Counsellor
Vision Counselling
01.2015 - 07.2015
Community Support Worker
MercyCare
10.2014 - 01.2018
Community Mental Health Counsellor
Vision Counselling
03.2013 - 01.2015
Residential Property Manager - Part-time
Ray White Mirrabooka
03.2013 - 03.2014
Commercial Property Manager
Realmark Commercial
08.2008 - 04.2011
Commercial Property Manager
Burgess Rawson
08.2000 - 08.2008
Professional Diploma - Counselling
Australian Institute of Professional Counsellors
Graduate Certificate of Property Management - Property Management
Real Estate Institute of WA
Graduate Certificate of Strata Management - Strata Management
Real Estate Institute of WA
High School Diploma -
Rossmoyne Senior High School
- Licensed [Job Title] - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
- [Area of certification] Training - [Timeframe]
- [Area of certification], [Company Name] - [Timeframe]
My Work in the Community
I am a skilled Professional in Counselling, Community, Client Engagement with numerous years of employment history across various industries, but predominately in Community and Mental Health settings.
Keys to success are good customer relationship management, excellent communication skills as well as decision-making skills. Being a strategic thinker, I thrive on being an integral part of planning and directions setting to improve processes, drive new business and growth, achieve target plans and ensure continued success.
I am an effective communicator whom has excellent interpersonal, relationship management and analytical skills with the ability to foster team work.
In 2020, I decided it was time to launch my own small counselling business; as I felt I was ready to engage myself further in the Mental Health Community. After working in this industry now for almost 10 years, I have witnessed and experienced alot of heart break; but also many witnessed a lot of joy and satisfaction amongst the many clients I have seen. The satisfaction I'm able to get from knowing that I've been able to help some one achieve their goal, is priceless to me. I truly hope I'll be able to continue this line work until I have to actually retire!
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