Lauren Taylor
Adelaide,SA
Summary
Reliable and upbeat Retail Assistant successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
15
15
years of professional experience
Work History
Cellar Door Sommelier, Bartender, Waitress
Lloyd Brothers
11.2019 - 11.2022
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Obtained cash bank and stocked service bar to prepare for operation.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
Retail Assistant
Light Box
08.2018 - 10.2019
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Increased sales and customer satisfaction through personalized servicing.
- Answered incoming calls and emails to provide product information, features and benefits.
Retail Assistant
Wanted Brands/Union Clothing
03.2009 - 04.2012
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Answered incoming calls and emails to provide product information, features and benefits.
- Worked with loss prevention in monitoring shopper behavior.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Retail Assistant
Andorwith
Glenelg South, SA
05.2023 - Current
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
Education
Certificate IV - Fitness And Recreation
TAFE SA - International Centre For Hospitality, Tourism, And Food Studies
Adelaide, SA11.2024
High School Diploma -
Mary MacKillop College
Kensington, SA11.2002
Skills
- Business Leadership
- Employee Performance Management
- Vision Implementation
- Performance Monitoring and Evaluation
- Consultative Sales Techniques
- Sales Promotion
- Management Training
- Inventory Tracking and Management
Affiliations
Monat - Anti Ageing, Nontoxic, Cruelty Free Hair & Skincare Products.
Timeline
Retail Assistant
Andorwith
05.2023 - Current
Cellar Door Sommelier, Bartender, Waitress
Lloyd Brothers
11.2019 - 11.2022
Retail Assistant
Light Box
08.2018 - 10.2019
Retail Assistant
Wanted Brands/Union Clothing
03.2009 - 04.2012
Certificate IV - Fitness And Recreation
TAFE SA - International Centre For Hospitality, Tourism, And Food Studies
High School Diploma -
Mary MacKillop College
Similar Profiles
Natasha BostonNatasha Boston
Cellar Door Manager at Lloyd BrothersCellar Door Manager at Lloyd Brothers
TUSHAR MISHRATUSHAR MISHRA
Deputy Director Of Admissions & Outreach at Lloyd Group Of Institutions (Lloyd Law College)Deputy Director Of Admissions & Outreach at Lloyd Group Of Institutions (Lloyd Law College)
Miranda BarnardMiranda Barnard
Life Insurance Agent at Lloyd AgenciesLife Insurance Agent at Lloyd Agencies
Eddie ZhangEddie Zhang
Store Team Member at Woolworths GroupStore Team Member at Woolworths Group
Sarita AntilSarita Antil
Production Systems Administrator at Haigh Manufacturing Pty Ltd.Production Systems Administrator at Haigh Manufacturing Pty Ltd.