Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

LAUREN TOTH

Lindisfarne,TAS

Summary

Goal-oriented individual dedicated to high levels of customer satisfaction and meeting business goals. Vivacious and enthusiastic with specialised knowledge in psychology,childminding, fitness, coaching, mental health and nutrition.

Overview

12
12
years of professional experience

Work History

2IC and Head Trainer

Bump. Hobart
12.2023 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.


  • Trained employees on general procedures, gym rules and duties.
  • Increased gym membership retention by implementing regular progress check-ins.
  • Boosted member engagement by organizing a variety of health and wellness events, workshops, and seminars.
  • Set and managed employee work schedules for coverage in assigned areas.
  • Coordinated special events such as member appreciation days or charity fundraisers that increased community involvement while promoting brand awareness.
  • Provided modifications for clients with injuries or limitations, ensuring a safe and effective workout experience.
  • Educated clients on the principles of Pilates, fostering a deeper understanding of the practice.
  • Developed strong relationships with clients, resulting in high retention rates and referrals.

Nanny and Personal Assistance

Crown Currency Exchange
05.2022 - Current
  • Played games, worked on puzzles, and read books to young children.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
  • Assisted children with homework assignments and special projects across different subjects.
  • Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Maintained and updated office records, both digital and physical.
  • Input data into spreadsheets and databases.

Casual Reformer Pilates Instructor

Strong Pilates
02.2023 - 10.2023
  • Worked in team-based environment to provide clients with optimal fitness services.
  • Kept facilities and equipment clean and organized.
  • Tracked member attendance and participation for recordkeeping purposes.
  • Demonstrated proper form and technique to prevent injury.
  • Adapted classes to meet needs of participants with varying fitness levels.
  • Encouraged participants to stay motivated and reach fitness goals.
  • Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels.
  • Assisted individuals in setting achievable fitness goals, monitoring progress for success.
  • Used music to motivate and energize classes.

Head Trainer

Body Fit Training
07.2021 - 06.2022
  • Presales, client recruitment
  • Trained clients during strength training, cardio vascular exercise, and stretching.
  • Demonstrated proper technique for exercises to avoid injuries.
  • Assisted clients with personal fitness goals through realistic objectives.
  • Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
  • Explained exercise modifications and contraindicated movements to participants with history of injury.
  • Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
  • Promoted safe and inclusive environment for club clients and members.
  • Promoted fitness classes to boost gym attendance.
  • Sold membership to new customers.
  • Posted information on gym hours and upcoming events, maintaining consistent communication with patrons.
  • Trained employees on general procedures, gym rules and duties.
  • Evaluated team members and offered helpful feedback by observing while performing duties and offering services to customers.
  • Trained newly hired employees, offering insight into job duties and providing positive feedback on work.

Head Trainer

F45 Training
02.2021 - 07.2021
  • Instruct F45 classes to the highest level – demonstrations, corrections, creating a fun and positive atmosphere
  • Liaise with current members and ensure they have been given attention
  • Clean and maintain equipment both on the studio floor and the office
  • Ensure the kitchen and bathroom facilities are always clean and tidy and represent the brand accordingly
  • Monitoring sale and business reports
  • Membership sales
  • Handling Membership enquiries
  • Handling current member issues or questions
  • Handling business social media – advertisement, enquiries, messages
  • Setting up and packing up- ensuring the classes are set up with correct spacing and equipment and ensuring all equipment is packed away carefully and correctly.

Deli/counter Shift Supervisor

Hill Street Grocer
09.2014 - 02.2021
  • Accept payment from customers, and make change as necessary
  • Clean and organize eating, service, and kitchen areas
  • Communicate with customers regarding orders, feedback, and complaints
  • Prepare daily food items using proper safety precautions and sanitary measures
  • Supervising and training employees
  • Ensuring high levels of customer satisfaction through excellent sales service
  • Maintaining very high store condition and visual merchandising standards
  • Communicate regularly to ascertain customers' needs and wants
  • Recommend and display items that match customer needs
  • Actively involved in stock control
  • Keep up to date with product information and product trends
  • Accurately describe product features and benefits
  • Follow all companies' policies and procedures
  • Assistance with rosters and covering shifts
  • Monitoring sales and wastage
  • Answer customers' questions and address problems and complaints in person and via phone
  • Assist in opening and closing the store, including balancing cash register.

Independent Herbalife Wellness Coach

Herbalife Nutrition
03.2017 - 08.2020
  • Connect with participants that are eligible for specific programs or business opportunities
  • Encourage adoption of habits that are conducive to a higher quality of life
  • Develop and present onsite health-related wellness seminars and training courses for interested potential clients
  • Distribute Herbalife Nutrition Programs
  • Develop customized care plans for clients, including goals and plan of action
  • Coordinate care with other health-related coaches for optimal client care.

Head Coach and Owner

Elevate (previously BootyLifestyle)
03.2017 - 03.2020
  • Provide training direction, encouragement, motivation, and nutritional advice
  • Plan, organize, and conduct sessions
  • Explain and enforce safety rules and regulations
  • Plan and direct physical conditioning programs that will enable the participant to achieve maximum performance
  • Monitor participants' use of equipment to ensure safe and proper use
  • Ensure all areas are clean and tidy.

Sales Assistant

EB Games
09.2013 - 02.2014

Education

Bachelor of Science - Psychology

Swinburne University of Technology
02-2026

Certificate III& IV in fitness SIS401215 -

Australian Institute of Personal Trainers
2019

Certificate IV Leadership and Management BSB42015 -

Scala Institute
2019

Certificate III in Retail Operation SIR30212 -

Scala Institute
2018

Pilates Group Reformer Instructor (PGR) Course - Pilates

Tensegrity Training
01-2024

Prenatal Yoga Teacher Training - Yoga

Yoga Renew
01-2024

First Aid -

Firstaid Pro

Short Course - Menstrual Cycle Esstentials: How To Train Women

Fitness Education Online
01-2024

Short Course - Technical Lifting With The Science of Strength

Australian Combat & Exercise
2022

Short Course - Introduction To Nutrition

Australian Institute of Personal Trainers
2018

Short Course - Anatomy Of Strength Training

Australian Institute of Personal Trainers
2018

Tasmanian Certificate of Education -

Rosny College
2016

Responsible Service Of Alcohol (RSA) - SITHFAB201

Galaxy Training Australia
2016

Some College (No Degree) -

Full Automatic Drivers Licence

Some College (No Degree) -

Working With Vulnerable People Card

Skills

  • Customer and Personal Service
  • Speaking
  • Time Management
  • Computers and Electronics
  • Active Listening
  • Event and Project Management
  • Judgment and Decision Making
  • Instructing
  • Positive attitude
  • Leadership and management
  • Child Supervision
  • Educational Support

References

  • Aimee O'Shea, Owner of Bump Hobart, 0419861454
  • Emily Palermo, Executive Director of Crown Currency Exchange, 0407855235
  • Elizabeth Stapleton, previous Co-Owner of F45 Moonah, 0418993876

Timeline

2IC and Head Trainer

Bump. Hobart
12.2023 - Current

Casual Reformer Pilates Instructor

Strong Pilates
02.2023 - 10.2023

Nanny and Personal Assistance

Crown Currency Exchange
05.2022 - Current

Head Trainer

Body Fit Training
07.2021 - 06.2022

Head Trainer

F45 Training
02.2021 - 07.2021

Independent Herbalife Wellness Coach

Herbalife Nutrition
03.2017 - 08.2020

Head Coach and Owner

Elevate (previously BootyLifestyle)
03.2017 - 03.2020

Deli/counter Shift Supervisor

Hill Street Grocer
09.2014 - 02.2021

Sales Assistant

EB Games
09.2013 - 02.2014

Certificate III& IV in fitness SIS401215 -

Australian Institute of Personal Trainers

Certificate IV Leadership and Management BSB42015 -

Scala Institute

Certificate III in Retail Operation SIR30212 -

Scala Institute

First Aid -

Firstaid Pro

Short Course - Technical Lifting With The Science of Strength

Australian Combat & Exercise

Short Course - Introduction To Nutrition

Australian Institute of Personal Trainers

Short Course - Anatomy Of Strength Training

Australian Institute of Personal Trainers

Tasmanian Certificate of Education -

Rosny College

Responsible Service Of Alcohol (RSA) - SITHFAB201

Galaxy Training Australia

Some College (No Degree) -

Full Automatic Drivers Licence

Some College (No Degree) -

Working With Vulnerable People Card

Bachelor of Science - Psychology

Swinburne University of Technology

Pilates Group Reformer Instructor (PGR) Course - Pilates

Tensegrity Training

Prenatal Yoga Teacher Training - Yoga

Yoga Renew

Short Course - Menstrual Cycle Esstentials: How To Train Women

Fitness Education Online

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