Summary
Overview
Work History
Education
Skills
Cleaning
Timeline
Generic

Lauren Tucker

Carrum Downs,VIC

Summary

Hardworking employee enthusiastic about learning Retail field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Results-oriented Sales Floor Associate with deep understanding of sales principles and customer service practices. Self-motivated individual with strong desire to succeed and meet goals. Outgoing and friendly, quickly establishing rapport with customers that encourages repeat business.

Overview

5
5
years of professional experience

Work History

Salesperson

Prouds The Jewellers
01.2023 - Current
  • Worked to build relationships with customers and built potential for additional sales.
  • Increased sales and customer satisfaction through personalized servicing.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Listened to clients and introduced solutions to satisfy business and personal needs.
  • Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
  • Managed customer from initial contact to closing with attention to detail to build loyalty.
  • Logged reports, expenses, receipts, and sales in company database.
  • Provided product benefits and advantages and discussed pricing with interested parties.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.

Salesperson

Endeavour Group
11.2018 - Current
  • Increased sales and customer satisfaction through personalized servicing.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Located merchandise across various stores to address customer needs.
  • Worked with loss prevention in monitoring shopper behavior.
  • Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
  • Managed customer from initial contact to closing with attention to detail to build loyalty.
  • Trained and mentored new sales representatives.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

Education

RSA - Responsible Service of Alcohol

Chisholm Institute
Frankston, VIC
10.2015

High School Diploma -

Carrum Downs Secondary College
Carrum Downs, VIC
12.2012

Skills

  • Replacing Parts
  • Information Cataloguing
  • Cash Register Operation
  • Prioritizing Workflows
  • Customer Understanding
  • Sales Process
  • Complaint Handling
  • Professional Telephone Etiquette
  • Display Restocking
  • Safe Equipment Handling
  • Pricing Structures
  • Meeting KPIs

Cleaning

I enjoy having a tidy workspace also in my personal space. I fully understand not everything can be kept clean at all times, especially in warehouses and other related places but I do like to keep the area of my workspace tidy as possible, not only does it look and feel presentable to customers or clients but it helps to work in the environment more effectively and if it can help the people working around me be more productive and efficient then that's just a bonus.

Timeline

Salesperson

Prouds The Jewellers
01.2023 - Current

Salesperson

Endeavour Group
11.2018 - Current

RSA - Responsible Service of Alcohol

Chisholm Institute

High School Diploma -

Carrum Downs Secondary College

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Lauren Tucker