Lauren Turley
Rockhampton
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Passionately driven and committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
Boarding Administrative Assistant
Rockhampton Girls Grammar School
10.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Collaborated with cross-functional teams to plan and execute memorable events and activities that met organizational objectives.
- Delivered excellent service through prompt responses to student and parent inquiries, addressing concerns with compassion and effectively, and building strong relationships.
- Supported students and families through start/end of term. Coordinated travel and accommodation arrangements for ABSTUDY families.
- Maintained calendar management for both students and executives by scheduling appointments or meetings strategically while considering priorities and minimizing conflicts.
- Coordinated logistics for multiple boarding events and activities, ensuring smooth operations and student satisfaction.
- Coordinated transportation for students effectively utilising staff and vehicles to ensure efficient and timely movement of students for all co-curricular and extra curricular activities.
Veterinary Nurse
Torenbeek Vet Clinic
07.2013 - 10.2024
- Provided exceptional customer service through professional interactions with clients at the front desk, over the phone, or via email communications.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Increased client satisfaction with timely communication regarding their pets' health status and any necessary follow-up appointments.
- Contributed to successful emergency response situations by remaining calm under pressure while assisting with life-saving procedures.
- Processed new patients and updated client records with key information using standardized registration systems, filed daily progress records, surgery logs, x-ray logs, and routine records.
Administrative Assistant
Red Rooster Rockhampton
05.2017 - 05.2021
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Maintained and processed invoices, deposits, and money logs.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
Education
High School Diploma -
Emmaus College
North Rockhampton, QLDCertificate IV - Veterinary Nursing
Provet Qld
BrisbaneNo Degree - First Aid & CPR
First Aid Alive
Australia12-2024
Skills
- Fast learner
- Microsoft Office Suite
- Client Communication
- Responsible and Reliable
- Billing and Invoicing
- Client Education
- Appointment Scheduling
- Staff Training
- Multitasking and time management
- Travel arrangements
- Teamwork and collaboration
- Holds current Blue Card, First Aid and CPR, including anaphylaxis certification
Referees
Stacey McCarthy
Head of Boarding - Rockhampton Girls Grammar School
0418 185 748
Kerry Thompson
Second in Charge (Boarding) - Rockhampton Girls Grammar School
0439 110 109
Christie Kemp
Practice Manager - Torenbeek Vet Clinic
0418 745 225
Lana Johnson
Receptionist - Torenbeek Vet Clinic
0400 829 019
Timeline
Boarding Administrative Assistant
Rockhampton Girls Grammar School
10.2024 - Current
Administrative Assistant
Red Rooster Rockhampton
05.2017 - 05.2021
Veterinary Nurse
Torenbeek Vet Clinic
07.2013 - 10.2024
High School Diploma -
Emmaus College
Certificate IV - Veterinary Nursing
Provet Qld
No Degree - First Aid & CPR
First Aid Alive