Summary
Overview
Work History
Education
Skills
Referees
Timeline
Generic

Lauren Turley

Rockhampton

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Passionately driven and committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

12
12
years of professional experience

Work History

Boarding Administrative Assistant

Rockhampton Girls Grammar School
10.2024 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Collaborated with cross-functional teams to plan and execute memorable events and activities that met organizational objectives.
  • Delivered excellent service through prompt responses to student and parent inquiries, addressing concerns with compassion and effectively, and building strong relationships.
  • Supported students and families through start/end of term. Coordinated travel and accommodation arrangements for ABSTUDY families.
  • Maintained calendar management for both students and executives by scheduling appointments or meetings strategically while considering priorities and minimizing conflicts.
  • Coordinated logistics for multiple boarding events and activities, ensuring smooth operations and student satisfaction.
  • Coordinated transportation for students effectively utilising staff and vehicles to ensure efficient and timely movement of students for all co-curricular and extra curricular activities.

Veterinary Nurse

Torenbeek Vet Clinic
07.2013 - 10.2024
  • Provided exceptional customer service through professional interactions with clients at the front desk, over the phone, or via email communications.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Increased client satisfaction with timely communication regarding their pets' health status and any necessary follow-up appointments.
  • Contributed to successful emergency response situations by remaining calm under pressure while assisting with life-saving procedures.
  • Processed new patients and updated client records with key information using standardized registration systems, filed daily progress records, surgery logs, x-ray logs, and routine records.

Administrative Assistant

Red Rooster Rockhampton
05.2017 - 05.2021
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Maintained and processed invoices, deposits, and money logs.
  • Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.

Education

High School Diploma -

Emmaus College
North Rockhampton, QLD

Certificate IV - Veterinary Nursing

Provet Qld
Brisbane

No Degree - First Aid & CPR

First Aid Alive
Australia
12-2024

Skills

  • Fast learner
  • Microsoft Office Suite
  • Client Communication
  • Responsible and Reliable
  • Billing and Invoicing
  • Client Education
  • Appointment Scheduling
  • Staff Training
  • Multitasking and time management
  • Travel arrangements
  • Teamwork and collaboration
  • Holds current Blue Card, First Aid and CPR, including anaphylaxis certification

Referees

Stacey McCarthy

Head of Boarding - Rockhampton Girls Grammar School

0418 185 748


Kerry Thompson

Second in Charge (Boarding) - Rockhampton Girls Grammar School

0439 110 109


Christie Kemp 

Practice Manager - Torenbeek Vet Clinic

0418 745 225


Lana Johnson

Receptionist - Torenbeek Vet Clinic

0400 829 019


Timeline

Boarding Administrative Assistant

Rockhampton Girls Grammar School
10.2024 - Current

Administrative Assistant

Red Rooster Rockhampton
05.2017 - 05.2021

Veterinary Nurse

Torenbeek Vet Clinic
07.2013 - 10.2024

High School Diploma -

Emmaus College

Certificate IV - Veterinary Nursing

Provet Qld

No Degree - First Aid & CPR

First Aid Alive

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