Lauren Walker

• Answer incoming office calls over multi-line system and answer questions, take messages, or transfer to desired extensions
• Prepare new listing folders for both residential and rural properties, organise photo boards for rural auctions and signage for clearing sales
• Accompany agents on appraisals and viewings when needed
• Attend auctions and manage bidder cards and information
• Prepare sales advice in a timely manner and send to solicitors via email
• Receipt rent and sale deposit monies and prepare sale tax invoices, process mid month and monthly payments through Property Tree.
• Ensure any cash receipted is banked in a timely manner
• Order any stationary and office amenities that are needed
• Code and process invoices using SAP program
• Upload and code receipts for staff reimbursements using Expense 8 software.

Promoted within 2 years from Receptionist to Real Estate Assistant

• Assisted property management team arrange inspection times using Inspect Real Estate, chasing rent arrears, processing tenant applications, typing up condition reports, preparing tenant vacate packs, conducted routine inspections
• Assisted with open houses, prepared settlement gift packs, prepared new listing folders, liaised with solicitors, prepared agency agreements and sales advice, arranged anniversary cards
• Organised and coordinated showings and managed follow up feedback for both rental and sale properties
• Operated basic level InDesign to create brochures and window cards, updated front window marketing and conducted letter box drops
• Prepared sales advice and exchange notices, scheduled anniversary dates and sent anniversary cards, prepared new listing folders (both physical and electronic), assist with auction preparation, process settlements
• Assisted commercial team, property management team and reception staff when needed
• Receipted sales deposits and documented payments and expenses to keep financial records current

• Loaded tax pre-fill from tax agent portal to income tax return, scan and save documents to electronic document server HowNow
• Organised, and wiped down reception regularly to keep area professional and clean
• Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions
• Answered telephone calls to provide information, take messages and set up appointments
• Managed incoming and outgoing mail and deliveries to support efficient office operations
• Followed established procedures to protect sensitive

• Checked retail spaces regularly to detect and handle any cleanliness problems
• Backed up cashiers during busy periods to maintain top-tier customer service levels
• Completed opening and closing duties, including counting money, balancing cash drawers, and making deposits.

• Washed dishes, pots, and utensils between use for full health code compliance
• Cleared and wiped down tables and general cleaning
• Learned other teammates' work tasks to train as backup
• Chopped vegetables, cut up fruit and prepared sauces when kitchen staff was busy