Lauren Walkington
Mareeba,QLD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team. Willing to learn and start a new adventure.
Overview
16
16
years of professional experience
Work History
Care Supprt Worker
St Johns Community Care.
07.2023 - Current
- Enhanced patient comfort by providing personalized care and support tailored to individual needs.
- Assisted clients in maintaining personal hygiene, resulting in improved health and wellbeing.
- Promoted independence among patients by assisting with daily living tasks such as dressing, grooming, and mobility.
- Collaborated with healthcare professionals to develop comprehensive care plans for optimal patient outcomes.
- Established rapport with clients and families to foster open communication and trust.
- Increased client satisfaction by promptly addressing concerns and implementing necessary changes.
- Provided emotional support to patients and families during difficult times, fostering resilience and coping skills.
- Maintained accurate records of patient progress, ensuring continuity of care across multidisciplinary teams.
- Participated in ongoing professional development opportunities to stay current on best practices in the field of care support work.
- Ensured a safe environment for both clients and staff by adhering to facility policies and procedures.
- Facilitated social activities for clients, encouraging engagement within the community and enhancing overall quality of life.
- Administered medication as prescribed by healthcare providers, ensuring proper dosage and adherence to treatment plans.
- Monitored vital signs regularly to detect any potential health issues early on, allowing for timely intervention when needed.
- Delivered exceptional customer service to both clients and their families by consistently exceeding expectations.
- Provided respite care services to family caregivers, offering much-needed relief while maintaining a high standard of care for clients.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted patients with self-administered medications.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Completed regular check-ins and progress report for each client.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Recorded status and duties completed in logbooks for management.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Coordinated transportation services for clients'' medical appointments or other essential outings.
- Provided safe mobility support to help patients move around personal and public spaces.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
Childcare Assistant
Mareeba Kids Campus - Constance Campus
06.2016 - 06.2023
- Supervised free play and other activities to keep children safe.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Helped with creation of age-appropriate activities to keep children positively engaged.
- Established positive relationships with parent to collaboratively promote child's wellbeing.
- Engaged with children individually to encourage physical activity and academic curiosity.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Applied positive behaviour management techniques to enhance social interactions and emotional development.
- Maintained daily records of children's individual activities, behaviours, meals, and naps.
- Read and told stories to promote and support overall language development.
- Maintained accurate and detailed records of enrolments, attendance, health and safety, emergency contact information and incident reports.
- Read stories, sang songs and facilitated creative play.
- Encouraged children's emotional and social development.
- Implemented daily routines and activities to stimulate and engage children.
- Responded to inquiries from parents and guardians.
- Assisted in potty training and toilet hygiene.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Logged information regarding naps, feedings and any medications administered.
- Supervised free play and other activities to keep children safe
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs
- Established positive relationships with parent to collaboratively promote child's wellbeing
- Engaged with children individually to encourage physical activity and academic curiosity
- Applied positive behavior management techniques to enhance social interactions and emotional development
- Maintained daily records of children's individual activities, behaviors, meals, and naps
- Maintained child-friendly environment by allowing frequent access to outdoor activities
Retail Assistant
David Jones CPA
02.2009 - 05.2011
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted customers with prompt and polite support in-person and via telephone.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered incoming calls and emails to provide product information, features and benefits.
- Increased sales and customer satisfaction through personalized servicing.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Wrapped, boxed and weighed bakery department products.
Bartender
Claremont Hotel
11.2008 - 03.2009
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Obtained cash bank and stocked service bar to prepare for operation.
- Followed strict recipes and drink measurements to minimize product used.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Prepared garnishes by evenly slicing and pitting fruits.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Built relationships with vendors to manage orders and negotiate costs.
Education
Certificate 111/ Certificate 1V - Certificate 111 In Health Services Assistance.
Foundation Education
Brisbane, QLD06.2024
Certificate 111 - Child Care Assistance
Cairns Training Academy
Cairns, QLD01.2018
Certificate III - Hairdressing
Hair Dressing College
England United Kingdom09.2001
Skills
- Current First Aid and CPR Certificate
- Current Blue card working with children check
- Current NDIS yellow Card
- Current Police Check
- Current Driving Authority
- Surface Work
- Coordination and Teamwork
- Food Handling Preparation
- Emergency Procedures
- Fire Warden Training
- Food Supervisor Certificate
- Child Abuse Prevention
- Support Parents
- Arts, Crafts and Games,
- Emotionally Supportive
- Caring and Responsible
- Housekeeping
- Vacuuming and Sweeping
- Meal Organizing
- Infant Care and Feeding
- EpiPen Use
- Food handling preparation
- Activity Planning
- Emotional Support
- Housekeeping tasks
- Incident Reporting
- Basic Housekeeping
- Documentation
- Mobility Assistance
- Client documentation
- Personal Hygiene Assistance
- Daily living assistance
- Verbal and written communication skills
- Dementia Care
- PPE Usage
- First aid and safety
- Elderly Care
- Time Management
- Medical chart documentation
- Cooking meals
- Medication Management
- Meal Preparation
- Nutrition knowledge
Family
I have two beautiful girls, Jazmin is 12 and Lillie is 9 years old. My Partner is Adrian and we have been together for 16 years, Adrian works away so I like to think i am independent I am originally from England.
My Partner works away as I mentioned above he is away for three weeks and then home for three weeks. So my availability when he is home is far more.
I work at St Johns currently and really enjoy and I love that I have had experience in the areas that I have, but its made me realise just how rewarding the job is and I would love to work in higher care.
Additional Information
I am willing to learn, I love meeting new people from all walks of life. I'm looking at doing something different, where I can see people, I can be serious and have a fun time aswell.
References
Siale Jenkins
0428335471
Mareeba Kids Campus.
1300 226 700
Timeline
Care Supprt Worker
St Johns Community Care.
07.2023 - Current
Childcare Assistant
Mareeba Kids Campus - Constance Campus
06.2016 - 06.2023
Retail Assistant
David Jones CPA
02.2009 - 05.2011
Bartender
Claremont Hotel
11.2008 - 03.2009
Certificate 111/ Certificate 1V - Certificate 111 In Health Services Assistance.
Foundation Education
Certificate 111 - Child Care Assistance
Cairns Training Academy
Certificate III - Hairdressing
Hair Dressing College
Similar Profiles
Louisa UeleLouisa Uele
Support Care Staff Member at St Johns Community CareSupport Care Staff Member at St Johns Community Care
Kellie TattersallKellie Tattersall
Aged Care Worker at St Johns Community CareAged Care Worker at St Johns Community Care
Jasmine BettsJasmine Betts
Support Worker at St Johns Community CareSupport Worker at St Johns Community Care