Lauren Wall
Mindarie
Summary
Professional with strong background in providing exceptional customer service in high-pressure environments. Adept at ensuring customer safety and comfort, with focus on team collaboration and adaptability to changing needs. Skilled in conflict resolution, communication, and emergency response procedures. Reliable and results-driven, consistently meeting and exceeding employer expectations. I am a dynamic Mental Health Registered Nurse with a proven track record at Joondalup Health Campus, excelling in crisis intervention and patient advocacy. Leveraging cultural sensitivity and strong relationship management skills, I enhanced patient safety and satisfaction while implementing effective treatment plans and promoting wellness through education and support. Seeking to utilise my transferable skills and gain employment with Qantas as cabin crew for my next exciting challenge.
Overview
15
15
years of professional experience
Work History
Mental Health Registered Nurse
Joondalup Health Campus
03.2022 - Current
- Administered psychotropic medications, monitoring for side effects, effectiveness, and making adjustments as necessary to optimize treatment outcomes.
- Established rapport with patients from diverse backgrounds through empathic listening and culturally sensitive communication practices.
- Educated patients and family members about medical conditions and mental health, medications, treatments and preventive measures.
- Coordinated discharge planning with patients, families, and community providers to ensure continuity of care and successful transition back into the community.
- Provided crisis intervention services during psychiatric emergencies, ensuring patient safety through effective de-escalation techniques.
- Enhanced patient safety by conducting thorough assessments, identifying potential risks, and initiating interventions as needed.
- Promoted recovery and wellness by providing psychoeducation to patients and their families on coping strategies and available resources.
- Enhanced overall quality of care through participation in ongoing professional development opportunities related to mental health nursing best practices.
- Advocated for patients'' rights and autonomy in treatment decisions while maintaining a therapeutic alliance that fosters trust and open communication.
School Nurse
St Hilda's Anglican School For Girls
01.2021 - 03.2022
- Reduced absenteeism rates by promoting preventive measures such as vaccinations and proper hygiene practices among students.
- Developed effective communication channels between school staff, parents, and healthcare providers to facilitate information sharing and coordinated care efforts.
- Liaised with community resources to ensure continuity of care for students requiring additional support services.
- Improved student health by conducting comprehensive health assessments and implementing tailored care plans.
- Evaluated the impact of school health programs on overall student wellness, making data-driven decisions to optimize service delivery.
Chronic Disease Nurse
Grand Prom Medical Centre
04.2018 - 01.2021
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Implemented infection control measures that significantly reduced hospital-acquired infections.
- Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Consistently adhered to strict safety guidelines while administering medications or performing invasive procedures.
Community Nurse
County Durham NHS Trust
08.2010 - 10.2016
- Conducted home visits for at-risk patients, providing necessary medical care and support for improved wellbeing.
- Participated in community outreach events promoting public health resources and services available to local residents.
- Enhanced community health through delivering educational presentations on disease prevention, nutrition, and healthy lifestyles.
- Collaborated with other health-focused organizations and agencies to promote community health.
- Communicated with physicians and practitioners for patient care concerns to obtain orders and intervention protocols.
- Participated in ongoing professional development and training opportunities to stay abreast of best practices and emerging trends in community health nursing.
- Managed immunization clinics, ensuring timely administration of vaccinations and reducing the spread of communicable diseases.
- Served as a liaison between healthcare providers and patients'' families, facilitating communication and fostering trust.
Education
Master of Science - Nursing
University of Newcastle
Newcastle, NSW12-2025
Bachelor of Science - Nursing
Teesside Univeristy
Teesside, UK08-2010
Skills
- Customer assistance
- Reliability and punctuality
- Equipment monitoring
- Cultural sensitivity
- Safety awareness
- Initiative-taking
- Complaint handling
- Food and beverage service
- Assertiveness
- Relationship management
- Compliance and regulations
- Discretion and confidentiality
- Security measures
- Grooming and personal hygiene
- Emergency procedures
- Company policy adherence
Timeline
Mental Health Registered Nurse
Joondalup Health Campus
03.2022 - Current
School Nurse
St Hilda's Anglican School For Girls
01.2021 - 03.2022
Chronic Disease Nurse
Grand Prom Medical Centre
04.2018 - 01.2021
Community Nurse
County Durham NHS Trust
08.2010 - 10.2016
Master of Science - Nursing
University of Newcastle
Bachelor of Science - Nursing
Teesside Univeristy
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