Lauren Watson
Mermaid Beach,QLD
Summary
As a person, I take great care in my appearance, very flexible with good time keeping; I enjoy working as part of a team, with my own initiative. I feel I am approachable with a good sense of humour, which I think is very important. I always maintain a clear and positive attitude towards my work. I am an individual who thrives on new challenges, capable of performing varied tasks with a can do attitude. I am very hardworking and reliable with a huge drive to succeed, I am very self motivated and I am always seeking the opportunity to grow and to learn.
Overview
14
14
years of professional experience
Work History
Head Of Department
Canterbury Travel
03.2022 - 05.2024
- I have worked for Canterbury travel doing winter seasons since 2019, I got promoted to Head Of Department in March 2022
- My duties included recruiting and interviewing staff members throughout the year for the upcoming season, conducting large training groups, organising 2-3 day tours for our guests throughout the winter period, liaising with suppliers and dealing with customer and staff issues/complaints.
Early Years Educator
Busy Bees Nursery
05.2021 - 11.2021
- My time in the nursery was spent working with children aged 0-5 years of age, I was predominantly based in the foundation class room which is with children aged 3-5
- I spent my time there planning and helping with the development of the children getting them prepared to start school.
Actress/Elf
Canterbury Travel
11.2019 - 12.2020
- I spent the winter of 2019 working with Canterbury Travel in Lapland, where my time was spent working as one of Santa’s Elf’s helping and preparing for the Christmas season
- This was a very customer service based/acting role and was extremely enjoyable.
Activity Manager
In2action Ltd
04.2016 - 11.2020
- I spent 5 summer seasons working for in2action in the first choice holiday villages; I have worked in many different resorts over the years planning and running activities for children and adults of all ages
- Within my time with the company, I have been trained up on many outdoor activities such as running Ariel Adventure courses and also being a fully qualified archery instructor
- I have worked my way up within the company starting of as an activity instructor to safety coordinator and then on to activity manager
- My duties in this role would include creating a weekly daytime activities board for our guests, recognising each team members individual strengths and creating weekly rota’s that would reflect them
- Having daily meetings/catch ups with the team to make sure everyone was ok and if any problems had arisen during the day that we could discuss and resolve
- I would also conduct session observations and one to one meetings with the team on a monthly basis
- A large part of this role was always dealing with guest issues and complaints.
Early Years Educator
Busy Bees Nursery
11.2017 - 04.2018
- My time spent at Busy Bees was working as an Early Years Educator, I spent most of my time there working with children aged 3 - 5 years in the Pre School room helping and supporting with their daily needs and with their overall growing and development, preparing them ready for school.
Customer service advisor (temp role)
Joules Clothing
10.2015 - 03.2016
- My time working at joules was spent in the customer service department, my daily tasks were to assist customers with their orders and dealing with any general questions or queries they had.
Sales Advisor
Avon Cosmetics
05.2013 - 08.2015
- My time at Avon Cosmetics started of working within the Sales Department working towards targets and dealing with Representatives on a daily basis, informing them of any new products that we had available
- During my time there, I moved to the Customer Service Team, dealing with the Representatives personally, taking any orders from them and helping them with the overall running of their accounts.
Waitress/Bartender
The Spread Eagle
05.2012 - 05.2014
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with inventorying beverage stock and bar supplies.
- Upheld strict regulations for safe alcohol service and food safety.
Restaurant Hostess
Bourne Leisure
08.2010 - 05.2011
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Answered customer questions about hours, seating, and menu information.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Skills
- Customer Service
- Performance Management
- Staff Management
- Operations Management
- Recruiting and Hiring
- Training and Development
- Product restocking
- Order Processing
- Customer Engagement
- Sales expertise
- Problem-Solving
- Adherence to high customer service standards
- Cash Handling
Personal Information
Date of Birth: 07/19/92
Timeline
Head Of Department
Canterbury Travel
03.2022 - 05.2024
Early Years Educator
Busy Bees Nursery
05.2021 - 11.2021
Actress/Elf
Canterbury Travel
11.2019 - 12.2020
Early Years Educator
Busy Bees Nursery
11.2017 - 04.2018
Activity Manager
In2action Ltd
04.2016 - 11.2020
Customer service advisor (temp role)
Joules Clothing
10.2015 - 03.2016
Sales Advisor
Avon Cosmetics
05.2013 - 08.2015
Waitress/Bartender
The Spread Eagle
05.2012 - 05.2014
Restaurant Hostess
Bourne Leisure
08.2010 - 05.2011
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