Lauren Westley
East Ballina
Summary
Service-oriented hospitality professional with track record of ensuring guest satisfaction and maintaining high standards. Known for strong focus on teamwork and achieving results, adaptable to changing needs. Expertise in managing customer requests and resolving issues with positive attitude.
Overview
11
11
years of professional experience
Work History
Rental Concierge
Everything Fleet
11.2024 - Current
- Shuttle Bus driving, answering phone calls, customer service & car detailing
Ski Instructor
Buller Ski Lifts
06.2024 - 09.2024
- Taught both private and group lessons with a focus on children’s groups
- Supported the daily organisation and set up of ski school
Project Coordinator
Resolution Interiors
10.2022 - 06.2024
- Oversaw project logistics, resulting in streamlined workflows and enhanced team collaboration.
- Manage stock levels of metalwork
Project Coordinator
Harmony Fire
06.2021 - 10.2022
- Basic receptionist duties including answering phones, greeting visitors and updating diaries
- Booking survey visits, scheduling contractors, preparing paperwork including health and safety documentation
Team Leader, Home Delivery
Morrisons
04.2020 - 06.2021
- Leads team in coordinating all home delivery orders
- Organises vehicle logistics
- Assigns pickers/packers for orders
Ski Instructor
Ski Check
12.2019 - 03.2020
- Taught both private and group lessons with a focus on children’s groups
- Supported the daily organisation and set up of ski school as well as races and medal ceremonies
Customer Associate
Next
05.2019 - 12.2019
- Stock-taking and shop floor work – assist customers and operate tills
Waitress
The Red Lion
05.2019 - 12.2019
- Balanced multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Worked behind the bar & also coffee making
Au Pair
Private Employee
06.2018 - 09.2018
- Childcare, Cleaning and general household chores
Conversation Assistant
CAPS
11.2017 - 06.2018
- Planned and conducted small group and individual lesson activities to promote the learning of spoken English
- Collaborated with other teachers to plan activities
Shift Supervisor
McDonald's
04.2014 - 09.2017
- Earned qualifications in Shift Management, Hygiene & Food Safety
- Managed resources, performed stock counts, ordered supplies, and planned shifts
- Maintained a clean and safe environment
- Spearheaded compliance with all operational procedures such as cash handling, health & safety, and security
- Resolved customer complaints
Education
A-LEVELS - Maths, Biology, Chemistry
YEOVIL COLLEGE
01.2015
GCSEs - 11 GCSEs – Grades A- B, including Maths & English
CLIFTON COLLEGE
01.2013
Skills
- CUSTOMER FOCUSED
- PEOPLE SKILLS
- ORGANISATION
- TIME MANAGEMENT
- TEAMWORK
- COMMUNICATION
- STRONG WORK ETHIC
- EFFECTIVE PROBLEM SOLVING
Hobbies and Interests
- Skiing
- Fitness
- Walking
- Travel
- Swimming
- Baking
Timeline
Rental Concierge
Everything Fleet
11.2024 - Current
Ski Instructor
Buller Ski Lifts
06.2024 - 09.2024
Project Coordinator
Resolution Interiors
10.2022 - 06.2024
Project Coordinator
Harmony Fire
06.2021 - 10.2022
Team Leader, Home Delivery
Morrisons
04.2020 - 06.2021
Ski Instructor
Ski Check
12.2019 - 03.2020
Customer Associate
Next
05.2019 - 12.2019
Waitress
The Red Lion
05.2019 - 12.2019
Au Pair
Private Employee
06.2018 - 09.2018
Conversation Assistant
CAPS
11.2017 - 06.2018
Shift Supervisor
McDonald's
04.2014 - 09.2017
GCSEs - 11 GCSEs – Grades A- B, including Maths & English
CLIFTON COLLEGE
A-LEVELS - Maths, Biology, Chemistry
YEOVIL COLLEGE
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