Summary
Overview
Work History
Education
Skills
referees
Timeline
Generic

Lauren White

Queens Park,WA

Summary

Motivated customer service specialist with over 10 years retail experience in a fast-paced, team-based environment.
checkout operator excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments. 
  deli assistant driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care.
Patient and empathetic deli assistant with extensive background in conflict resolution and customer care.
Friendly Sales Associate adept at working in diverse retail and customer service environments.

Overview

21
21
years of professional experience

Work History

Deli Manager

coles supermarkets
Spearwood
01.2012 - 08.2013
    ordering, leading the Team, Delegating, stocktake, stock rotation, Cleaning, stock replenishment, demonstrating excellent customer service, making sure all jobs were completed in a timely fashion.   
  • Solved unresolved customer issues.
  • Promptly responded to inquiries and requests from prospective customers.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Strong leader of customer support staff.
  • Scheduled staff shifts to cover peaks and lulls in customer inquiries.
  • Trained staff on operating procedures and company services.
  • Maintained up-to-date knowledge of product and service changes.
  • Managed work flow to exceed quality service goals.

customer service team member

coles supermarkets
Morwell,Maddington, Gosnells, Spearwood
02.2004 - Current

     stocktake, stock rotation, ticketing,

  • Served as the main liaison between customers, management and sales team.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Executed in-season pricing strategies, including promotions and markdowns to reach financial targets of number.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Directed calls to appropriate individuals and departments.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Helped drive sales goals and achieve monthly quotas.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Participated in physical inventory counts every time period.
  • Replenished supplies, bags and other materials at each cash wrap.
  • Recommended alternative items if product was out of stock.

Education

year 11 - undefined

Trafalgar High School
2004

cert 3 - children services

GippsTafe
2008

Skills

  • Excellent communication skills
  • Articulate and well-spoken
  • Customer service-oriented
  • Flexible
  • Works well under pressure
  • Pleasant demeanor
  • Team building
  • Critical thinker
  • Employee training and development
  • MS Windows proficient
  • Quick learner
  • Strong client relations
  • Proficient in cash management
  • Cash flow management
  • POS systems expert

referees

St Hilarys nursing home- volunteer
Shelly Thompson- Division 2 Nurse
0407540850

self employed cleaner 
Ian Johnston (satisfied Customer)
0408513297

coles supermarkets- Gosnells (current store)
Annette Gallagher-0431883817
 trained me in range in charge position


  

Timeline

Deli Manager

coles supermarkets
01.2012 - 08.2013

customer service team member

coles supermarkets
02.2004 - Current

year 11 - undefined

Trafalgar High School

cert 3 - children services

GippsTafe

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Lauren White