Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lauren WILSON

Grays Point,NSW

Summary

A highly self-motivated Personal Assistant, currently working in Finance, with 11 years of senior level administration experience and an innate understanding of the role.
Highly capable of juggling multiple priorities and completing them in a timely basis, Lauren quickly establishes a thorough understanding of important stakeholders, meetings and projects that Lauren's manager's are working on and focuses on making their job easier, while working independently.
Key strengths are organisational skills and establishing rapport with the senior managers Lauren supports.

Trusted and relied on by managers and peers, Lauren is confident and committed to any role taken on.
Approachable, friendly and professional. Lauren has built strong communication and time management skills working in the Airline industry prior to joining Finance.

Overview

15
15
years of professional experience

Work History

Personal Assistant

AMP FINANCIAL SERVICES
04.2015 - Current
  • Supporting multiple (3) Head of Technology's within Technology at AMP and team assistant to approx 150 people based in Sydney
  • Diary management
  • Provide support to Director's and CIO where required and provide leave cover for EA's, while also supporting own managers.
  • Manage inboxes and respond to emails on behalf of managers
  • Timesheet Management for approx. 200 people
  • Delegate approver for range of systems and requests
  • Onboarding of new employees
  • Ensuring team/cost centre time sheeting, IT asset bill, compliance training, risk management reporting is up to date and within budget
  • Creating agendas and taking minutes at management meetings (where required)
  • Assisting managers with discussion topics for team meetings and ensuring updates from Director levels are communicated to teams
  • Processing of expenses and invoices
  • Booking travel for managers and team
  • Meeting and greeting guests on behalf of managers
  • Organise and manage team events, including power point presentations, and catering on monthly basis
  • Assist AMP Foundation with any charity related events and organising team volunteering days
  • Responsible for maintaining team morale through events, and office incentives
  • Liaising with extensive PA Network and maintaining relationships with key business stakeholders EA's
  • Creating relationships with several departments across AMP, including security, workspace, catering and accounts


Administrator and facilitator for reward and recognition system across Technology for approx. 1000 employees between 2017-2019.

Executive Assistant to IT Director

AMP Financial Services
02.2016 - 11.2016
  • 9 month Secondment supporting Director for AMP Capital and Advice, Banking & Corporate Super and the IT@AMP CTO.

Executive Assistant to GM Aust/NZ

ETIHAD AIRWAYS
12.2014 - 04.2015
  • 1: 1 Diary Management
  • Office Manager for approx 50 people
  • Booking International Staff Travel
  • Meeting and greeting travel associates on behalf of Manager
  • Representing Etihad Airways at Travel Industry networking functions
  • Agendas and Minutes for pricing and management meetings with Head Office in Abu Dhabi
  • Orchestrated and supervised Office renovations within Etihad Sydney office
  • Liaising with Sydney Airport Manager and Lounge to arrange travel for VIP guests
  • Performed Charity collections to be flown overseas on behalf of Etihad Sydney (ie. Vanuatu Cyclone)
  • Liaising closely with interstate Sales Coordinators and EA for Regional Manager.

Personal Assistant

AMP FINANCIAL SERVICES
08.2012 - 12.2014
  • Support and diary management for two Head of Technology's within IT@AMP and team assistant to approx. 40 people based over Sydney, Melbourne and Hobart, including seven development managers
  • Manage inboxes and respond to emails on behalf of managers
  • Delegate approver for range of systems and requests
  • Ensure monthly CEO report is completed in timely and effective manner
  • Onboarding of new employees
  • Ensuring team/cost centre time sheeting, IT asset bill, compliance training, risk management reporting is up to date and within budget
  • Creating agendas and taking minutes at management meetings
  • Assisting managers with discussion topics for team meetings and ensuring updates from Director levels are communicated to teams
  • Processing of expenses
  • Booking travel for managers and team
  • Meeting and greeting guests on behalf of managers
  • Organising team events, including power point presentations and catering
  • Assisting AMP Foundation with any charity related events and organising team volunteering days
  • Responsible for maintaining team morale through events, and office incentives
  • Liaising with extensive PA Network and maintaining relationships with key business stakeholders EA's.

Temporary Receptionist

ROBERT WALTERS RECRUITMENT
07.2012 - 08.2012
  • Reception for companies including Chapman Eastway Accounting & Sparke Helmore Lawyers responsible for:
  • Meeting and greeting guests and clients,
  • Booking and organising meeting rooms.

RELOCATION FROM UNITED KINGDOM TO AUSTRALIA
06.2012 - 07.2012

Receptionist

NEWFINANCE CAPITAL/Schroders
10.2011 - 06.2012
  • Front Of House, for medium sized office
  • Meeting and greeting guests and clients
  • Booking and organising meeting rooms
  • Ensuring meeting rooms are immaculate at all times
  • General office organisation including ordering stationery
  • Monitoring security access system, Keri Doors and issuing access passes
  • Looking after several Hedgefund Manager's diaries.

RELOCATION FROM AUSTRALIA TO UNITED KINGDOM
07.2011 - 11.2011

Cabin Crew

VIRGIN AUSTRALIA AIRLINES
09.2008 - 10.2011
  • Providing high degree of onboard service and guest care
  • Conducting safety briefings
  • Assisting special needs guests
  • Administering first aid/CPR if required
  • Conducting food and beverage services, adhering to RSA
  • Carrying out emergency procedures if required
  • Maintaining minimum 80% pass mark for mandatory half yearly emergency procedure training
  • High level of grooming etiquette

Education

Diploma - Executive Office Management

EXECUTIVE ASSISTANT NETWORK
Sydney, NSW
2014

International Airfares Statement of Attainment -

TAFE NSW
Loftus, NSW
2003

Operations) Certificate IV -

TAFE NSW
Loftus
2003

Higher School Certificate -

KIRRAWEE HIGH SCHOOL
2002

Skills

  • Ability to support and assist different ranges of management levels and teams
  • Proven ability to take on leadership roles
  • Diary management experience
  • Excellent oral, written and listening communication skills
  • Timesheet management
  • Time management skills
  • Self-motivated
  • Conflict resolution
  • Customer service
  • Budget administration
  • MS Office
  • Active Listening
  • Teamwork and Collaboration
  • Decision-Making
  • Problem-Solving
  • Team building
  • Multitasking Abilities

Timeline

Executive Assistant to IT Director

AMP Financial Services
02.2016 - 11.2016

Personal Assistant

AMP FINANCIAL SERVICES
04.2015 - Current

Executive Assistant to GM Aust/NZ

ETIHAD AIRWAYS
12.2014 - 04.2015

Personal Assistant

AMP FINANCIAL SERVICES
08.2012 - 12.2014

Temporary Receptionist

ROBERT WALTERS RECRUITMENT
07.2012 - 08.2012

RELOCATION FROM UNITED KINGDOM TO AUSTRALIA
06.2012 - 07.2012

Receptionist

NEWFINANCE CAPITAL/Schroders
10.2011 - 06.2012

RELOCATION FROM AUSTRALIA TO UNITED KINGDOM
07.2011 - 11.2011

Cabin Crew

VIRGIN AUSTRALIA AIRLINES
09.2008 - 10.2011

Diploma - Executive Office Management

EXECUTIVE ASSISTANT NETWORK

International Airfares Statement of Attainment -

TAFE NSW

Operations) Certificate IV -

TAFE NSW

Higher School Certificate -

KIRRAWEE HIGH SCHOOL
Lauren WILSON