Lauren Yokhanna
Sydney,NSW
Overview
7
7
years of professional experience
Work History
Barista/All Rounder
XS Espresso
Gregory Hills
03.2023 - 08.2024
- Monitored inventory levels of supplies and restocked when necessary.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Placed orders with suppliers for delivery of products required for daily operations.
- Operated cash registers to process customer payments.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Ground beans for espresso shots according to individual customer specifications.
- Adhered to health department regulations concerning sanitation standards.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Described menu items to customers and suggested products based on stated preferences.
Cafe Allrounder
La Society Cafe
04.2020 - 11.2022
- Assisted in maintaining a clean working environment by sweeping floors, removing trash from bins, washing dishes.
- Managed cash register operations efficiently and accurately.
- Assisted in training new employees on proper procedures for taking orders, preparing drinks and foods, cleaning tables.
- Cleaned tables in the dining area before and after customer seating.
- Stocked service areas with napkins, utensils, condiments, and other supplies.
- Prepared food orders, such as sandwiches, salads, and beverages.
- Greeted customers upon arrival and provided assistance with menu selections.
Waitress
Bondi Pizza
Top Ryde
10.2018 - 11.2019
- Greeted customers and provided menus.
- Assisted other wait staff members in times of heavy customer traffic.
- Developed positive relationships with regular customers through friendly conversation.
- Checked back with customers throughout meal service to ensure satisfaction.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Prepared checks accurately and processed payments promptly.
- Answered questions about menu items, ingredients, and pricing.
- Took orders for food and drinks and delivered them to guests.
- Processed payments accurately using cash registers or POS systems.
Shift Supervisor
San Churro
Bankstown
08.2017 - 07.2018
- Provided on-the-job training to new staff members.
- Assigned tasks to team members based on their strengths and skill sets.
- Resolved conflicts between staff members in a timely manner.
- Assisted customers with product selection when needed.
- Monitored staff performance to ensure quality standards were met.
- Resolved customer complaints in a timely manner.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Educated customers about offerings, promotions and pricing to boost sales.
Timeline
Barista/All Rounder
XS Espresso
03.2023 - 08.2024
Cafe Allrounder
La Society Cafe
04.2020 - 11.2022
Waitress
Bondi Pizza
10.2018 - 11.2019
Shift Supervisor
San Churro
08.2017 - 07.2018