Lauren Yokhanna
Sydney,NSW
Overview
7
7
years of professional experience
Work History
Barista/All Rounder
XS Espresso
Gregory Hills
03.2023 - 08.2024
- Monitored inventory levels of supplies and restocked when necessary.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Placed orders with suppliers for delivery of products required for daily operations.
- Operated cash registers to process customer payments.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Ground beans for espresso shots according to individual customer specifications.
- Adhered to health department regulations concerning sanitation standards.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Described menu items to customers and suggested products based on stated preferences.
Cafe Allrounder
La Society Cafe
04.2020 - 11.2022
- Assisted in maintaining a clean working environment by sweeping floors, removing trash from bins, washing dishes.
- Managed cash register operations efficiently and accurately.
- Assisted in training new employees on proper procedures for taking orders, preparing drinks and foods, cleaning tables.
- Cleaned tables in the dining area before and after customer seating.
- Stocked service areas with napkins, utensils, condiments, and other supplies.
- Prepared food orders, such as sandwiches, salads, and beverages.
- Greeted customers upon arrival and provided assistance with menu selections.
Waitress
Bondi Pizza
Top Ryde
10.2018 - 11.2019
- Greeted customers and provided menus.
- Assisted other wait staff members in times of heavy customer traffic.
- Developed positive relationships with regular customers through friendly conversation.
- Checked back with customers throughout meal service to ensure satisfaction.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Prepared checks accurately and processed payments promptly.
- Answered questions about menu items, ingredients, and pricing.
- Took orders for food and drinks and delivered them to guests.
- Processed payments accurately using cash registers or POS systems.
Shift Supervisor
San Churro
Bankstown
08.2017 - 07.2018
- Provided on-the-job training to new staff members.
- Assigned tasks to team members based on their strengths and skill sets.
- Resolved conflicts between staff members in a timely manner.
- Assisted customers with product selection when needed.
- Monitored staff performance to ensure quality standards were met.
- Resolved customer complaints in a timely manner.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Educated customers about offerings, promotions and pricing to boost sales.
Timeline
Barista/All Rounder
XS Espresso
03.2023 - 08.2024
Cafe Allrounder
La Society Cafe
04.2020 - 11.2022
Waitress
Bondi Pizza
10.2018 - 11.2019
Shift Supervisor
San Churro
08.2017 - 07.2018
Similar Profiles
Sujan AdhikariSujan Adhikari
Chef at XS EspressoChef at XS Espresso
Bibek KhanalBibek Khanal
Caffee Allrounder at XS EspressoCaffee Allrounder at XS Espresso
Maya AbboudMaya Abboud
Cafe Worker at XS EspressoCafe Worker at XS Espresso
Thomas RobbThomas Robb
Qualified Paramedic at NSW Ambulance ServiceQualified Paramedic at NSW Ambulance Service
Yunwen MAYunwen MA
Account Manager at TradeMax GlobalAccount Manager at TradeMax Global