Lauren Young
Cessnock,NSW
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Opal Aged Care
Rutherford, NSW
05.2024 - Current
- Used effective communication skills when interacting with diverse populations within the healthcare setting.
- Assisted in maintaining a clean and organized environment, reducing the risk of infection for patients.
- Provided customized care according to individual health plan.
- Prevented bedsores through regular repositioning of bedridden patients, preserving skin integrity.
- Enhanced patient comfort by providing compassionate care and assistance in daily living activities.
- Delivered high-quality personal care, including bathing, grooming, and dressing, fostering a sense of dignity for each patient.
- Ensured patient safety by closely monitoring and reporting changes in health status to nursing staff.
- Supported patients' emotional well-being by developing trusting relationships and actively listening to concerns.
- Improved patient satisfaction by efficiently responding to call lights and addressing individual needs.
- Participated in ongoing training opportunities, staying up-to-date on best practices within the nursing assistant field.
- Facilitated safe transfers and ambulation, promoting increased mobility among residents.
HEAT PRESS OPERATOR / RETAIL ASSISTANT
Twin Rivers Workwear & Uniforms
Raymond Terrace, NSW
06.2023 - 03.2024
- Improved production efficiency by maintaining and adjusting heat press settings according to job specifications.
- Collaborated with team members to meet production deadlines while ensuring high-quality output.
- Maintained a clean work environment, adhering to company standards for hygiene and organization.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Assisted customers with prompt and polite support in-person and via telephone.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
SALES ASSISTANT
Hunter Distillery
Pokolbin, NSW
12.2020 - 01.2023
- Assisted customers with prompt and polite support in-person and via telephone.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Input credit and debit card payments in POS system to complete purchases.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Coached new sales staff on store policies and strategies for increasing revenue.
- Supported loss prevention goals by monitoring shopper behavior.
- Worked independently with minimal supervision.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Opened new merchandise and stocked sales floor racks and shelves.
HOSPITALITY ASSISTANT
East Cessnock Bowling Club
Cessnock, NSW
10.2021 - 11.2022
- Provided courteous and knowledgeable front desk and reception duties, cultivating positive customer relations.
- Identified and resolved customer complaints concerning food or lodging.
- Collaborated with various team members to meet guests' requests.
SALES ASSISTANT
Rockmans
Cessnock, NSW
03.2019 - 05.2021
SALES ASSISTANT
Daiso Australia
Charlestown, NSW
08.2018 - 01.2019
- Used effective communication skills when interacting with diverse populations within the healthcare setting.
- Assisted in maintaining a clean and organized environment, reducing the risk of infection for patients.
- Provided customized care according to individual health plan.
- Prevented bedsores through regular repositioning of bedridden patients, preserving skin integrity.
- Enhanced patient comfort by providing compassionate care and assistance in daily living activities.
- Delivered high-quality personal care, including bathing, grooming, and dressing, fostering a sense of dignity for each patient.
- Ensured patient safety by closely monitoring and reporting changes in health status to nursing staff.
- Supported patients' emotional well-being by developing trusting relationships and actively listening to concerns.
- Improved patient satisfaction by efficiently responding to call lights and addressing individual needs.
- Participated in ongoing training opportunities, staying up-to-date on best practices within the nursing assistant field.
- Facilitated safe transfers and ambulation, promoting increased mobility among residents.
Certification
Certificate III In Individualised Care (Ageing)
Timeline
Certified Nursing Assistant
Opal Aged Care
05.2024 - Current
HEAT PRESS OPERATOR / RETAIL ASSISTANT
Twin Rivers Workwear & Uniforms
06.2023 - 03.2024
HOSPITALITY ASSISTANT
East Cessnock Bowling Club
10.2021 - 11.2022
SALES ASSISTANT
Hunter Distillery
12.2020 - 01.2023
SALES ASSISTANT
Rockmans
03.2019 - 05.2021
SALES ASSISTANT
Daiso Australia
08.2018 - 01.2019