Lauren Zekulich
Beckenham,Australia
Summary
Upbeat and positive hospitality worker with superior communication and guest service skills. Proactively assesses guest needs and fulfills basic and special requests to boost loyalty. A creative problem-solver with 3 years of industry experience, adept at staying on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details. Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to contribute to team success and achieve positive outcomes. Excited to tackle new challenges with dedication and enthusiasm.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Duty Manager
The Thornlie
06.2023 - Current
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
Bar Manager
Perth Bar Staff
12.2021 - Current
- Staffed bar with appropriate coverage for slow, busy and special event shifts
- Trained and supervised bar staff to deliver top-notch service and craft high-quality beverages
- Led and coordinated set up of special events and private parties
- Maintained high standards for drink quality, overseeing preparations and monitoring beverage safety
- Built rapport with beverage distributors to support timely inventory replenishment and favorable costs
- Coordinated bar services for private events with large groups
- Recruited and trained new bar staff to provide optimal coverage during busy periods
- Complied with food and beverage regulations to protect customers and minimise bar liability
Hospitality Worker
Various
02.2021 - Current
- Met customers' food and beverage needs with knowledgeable recommendations and prompt deliveries
- Handled high guest loads through consistent use of preparation checklists and excellent multitasking abilities
- Kept facilities customer-ready by smoothly completing assignments and going beyond basics to look for opportunities to improve presentation
- Restored customer confidence and loyalty by smoothly handling conflicts
- Collected and distributed messages for guests and staff
- Assisted with special event preparations, including arranging furniture and decorating spaces
- Set up food and beverage service for over 200 daily guests
Scout Leader Volunteer
Scouts WA
01.2017 - Current
- Encouraged community service and helped scouts brainstorm unique ideas to help others
- Identified scouts needing extra support and arranged personalised teaching and assistance
- Arranged year-round calendar with events, special activities and service projects
- Built group of committed adults to serve troop needs and expand membership
- Handled logistics of equipment, resources and support staff for scout trips
- Organised overnight camping trips to practice outdoor survival skills
- Led hiking excursions focused on physical health or nature learning topics
- Developed talent from within to build successful scout patrol leaders
- Managed group attendance, files and fees for official recordkeeping
Outdoor Education Instructor
Swan Valley Adventure Centre
04.2022 - 09.2025
- Operated entertainment equipment during sessions
- Resolved participant complaints by identifying and resolving issues
- Controlled play activities beyond restricted areas for safety reasons
- Completed and maintained attendance forms and inventory lists
- Mended facilities and recreational areas, overseeing repair work and upgrades
- Demonstrated material and equipment use to recreational users
- Maintained discipline and safety through rule enforcement
- Managed safety by enforcing rules and regulations of recreational facilities
- Welcomed and introduced new arrivals to participants for support and guidance
Gymnastics Coach
Forefront Gymnastics
05.2017 - 08.2022
- Developed routines and corrected problems with form and technique to prepare students for competitions
- Cultivated high energy and positive learning environment for participants in gymnastics and tumbling classes
- Maintained properly functioning equipment to protect students from safety risks and injuries
- Communicated with and maintained positive relationships with parents
- Helped students develop passion for gymnastics and improve personal abilities
- Assisted with administrative duties and liaised with general manager with admissions and fees
- Handled emergency situations calmly, assessed dangerous conditions, rendered aid and coordinated medical care
Education
Western Australian Certificate of Education -
Lynwood Senior High School
11.2020
Certificate III - Active Volunteering
Scouts Australia Institute of Training
07.2020
Certificate III - Business
Scouts Australia Institute of Training
07.2020
Skills
- Approved Manager
- Working with Children Card
- Car and Drivers License
- Safe Alcohol Service
- Activity Coordination
- Group Supervision
- Approachable
- Hard Worker
- Team Player
- forklift licence
- Cash management
- Staff training and development
- Financial reporting
References
Can ger references upon request when required.
Volunteer Experience
Scout Leader Volunteer, Scouts WA, Perth, Perth, WA, 6000, 01/01/17 - Current, Encouraged community service and helped scouts brainstorm unique ideas to help others., Identified scouts needing extra support and arranged personalised teaching and assistance., Arranged year-round calendar with events, special activities and service projects., Built group of committed adults to serve troop needs and expand membership., Handled logistics of equipment, resources and support staff for scout trips., Organised overnight camping trips to practice outdoor survival skills., Led hiking excursions focused on physical health or nature learning topics., Developed talent from within to build successful scout patrol leaders., Managed group attendance, files and fees for official recordkeeping.
Certification
* TAB quailified
Languages
English
Native or Bilingual
Timeline
Duty Manager
The Thornlie
06.2023 - Current
Outdoor Education Instructor
Swan Valley Adventure Centre
04.2022 - 09.2025
Bar Manager
Perth Bar Staff
12.2021 - Current
Hospitality Worker
Various
02.2021 - Current
Gymnastics Coach
Forefront Gymnastics
05.2017 - 08.2022
Scout Leader Volunteer
Scouts WA
01.2017 - Current
Certificate III - Active Volunteering
Scouts Australia Institute of Training
Certificate III - Business
Scouts Australia Institute of Training
Western Australian Certificate of Education -
Lynwood Senior High School
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