Summary
Overview
Work History
Education
Skills
Volunteer Work History
Certification
Accomplishments
Awards and Achievements
References
Timeline
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Lauren A Cracknell

Shailer Park,QLD

Summary

Insightful and hardworking professional, devoted to life-long learning while providing high-quality and compassionate care. Known for high productivity and efficiency in task completion. Possesses specialised skills in supporting diverse individuals, leadership, accurate correspondence, and engaging in a team environment to promote inclusive, person-centered care. Excels through empathetic listening, effective communication, de-escalation, and problem-solving abilities, ensuring optimal support and guidance for individuals in a variety of settings. Passionate about public service and community involvement, highlighted through volunteer work and a caring ethic.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Student Experience Mentor

University of the Sunshine Coast
Sunshine Coast, QLD
05.2025 - Current
  • Worked in a call centre environment to advise students on course selection and academic pathways, and provided advice to students on career paths, job opportunities, and educational options within the university.
  • Talked with individuals, utilising lived-experience through sharing positive life experiences to encourage improved self-esteem and boost socialisation, promoting communication skills, problem-solving and goal setting.
  • Maintained up-to-date records of mentor and student interactions in order to track communication over time.
  • Educated students on resources related to seeking study and health support, and promoted the importance of networking and engaging with others to enhance success.
  • Acted as a role model, demonstrating professionalism, ethical behavior, and a positive attitude in all interactions, to create an atmosphere of mutual learning in a supportive environment.
  • Engaged in continuous learning to stay updated on mentoring techniques, educational trends, and industry developments.

Disability Support Worker

Hireup
, QLD
09.2022 - Current
  • Provided emotional support to individuals with physical or mental disabilities, and assisted clients with activities of daily living, such as eating, dressing, and grooming.
  • Collaborated with other professionals to execute treatment plans for clients, and communicated regularly with families of disabled individuals regarding care plans and updates.
  • Transported clients to appointments, social events, and other activities as needed.
  • Maintained records of services provided, client progress, and goals achieved through accurate and complete documentation of interactions.
  • Provided assistance in the home environment including meal preparation and light housekeeping.
  • Administered medication according to the doctor's orders, monitored side effects, and educated clients on safe medication administration to promote autonomy and inclusive care.

Peer Assisted Study Leader

Griffith University
Brisbane, QLD
03.2023 - 10.2023
  • Facilitated collaborative study session for students engaging in difficult courses, to promote knowledge consolidation, and ensure successful course completion.
  • Created engaging, detailed, and informative PowerPoints for senior leadership review.
  • Coached and mentored students on professional development goals.
  • Implemented effective communication and acted as a liaison between students and members of staff to promote accurate and consistent giving of information.

Babysitter

Private
Melbourne, VIC
08.2019 - 04.2020
  • Monitored children's safety and well-being to prevent accidents and falls.
  • Cared for children of various ages and assisted with feeding, dressing and directing activities.
  • Read stories and played alphabet games to promote early literacy.
  • Assisted children with bathing and potty training to instill good hygiene from young age.
  • Minimized TV and mobile device time by engaging children with games and physical books.
  • Supervised and cared for children ages 1 to 6.

Cashier Assistant

Target Australia
Melbourne, VIC
09.2017 - 09.2018
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Greeted customers promptly and responded to questions.
  • Maintained work area and kept cash drawer organized.
  • Complied with cash handling procedures to meet regional cashier variance policy.
  • Welcomed customers, offering assistance to help find store items.
  • Processed customer payments quickly and returned exact change and receipts.
  • Scanned items and checked pricing on cash register for accuracy.

Education

Bachelor of Nursing Science

University of The Sunshine Coast
Sunshine Coast, QLD
01-2025

Bachelor of Nursing (First Year) -

Griffith University
Brisbane, QLD
01-2023

Student

Virtual School Victoria
Thornbury, VIC
01-2021

Student -

Heathdale Christian College
Hoppers Crossing, VIC
01-2019

Skills

  • Strive for Excellence
  • Commitment to Life Long Learning
  • Time Management
  • Leadership
  • Compassion
  • Adaptability
  • Communication Skills
  • Organisation
  • Conflict resolution
  • Inclusivity and Team collaboration

Volunteer Work History

Suburban Baptist Church Creche Care (seven years)

  • This role involved caring for young children while supporting their families to foster connection with members of the church. Communication, emotional support, and adaptability were key skills utilised in this role

Carols by Candlelight children's entertainment (four years)

  • This role included facilitating and contributing to children's entertainment activities, such as face painting and running games. Leadership, creativity, and adaptability were key skills utilised in this role

Dance Teaching at Point Cook Performing Arts (one year)

  • This role included assisting with teaching dance to a variety of age groups at a local dance studio. Leadership, communication and behaviour management were key skills utilised in this role.

Riverlife Baptist Church Kids Ministry (one year)

  • This role involved assistance in creating and completing fun Bible-based activities as well as teaching school aged children through song and dance. Creativity, time-management, team collaboration and conflict resolution were skills utilised in this role.

IFYS Food Hub Volunteer (current)

  • This role involves food preparation and service activities for residents living in a low-income housing facility. Compassion, communication, time management and organisation are key skills utilised in this role.

Certification

  • Blue Card
  • NDIS Worker Certification
  • Police Check

Accomplishments

Queen Elizabeth II Jubilee Hospital - Orthopaedics and Urology Ward (two weeks)

  • Communication and building a therapeutic alliance
  • Safe calculation and administration of oral and subcutaneous medication
  • Vital sign observation and escalation
  • Wound dressing, ANTT, wound field, bandaging
  • ADL assistance, and pressure injury prevention and assessment
  • Use of iEMR for accurate and clinically appropriate documentation
  • ISBAR handover

Sunshine Coast University Hospital - Surgical, Vascular, Plastics, and Ear, Nose, and Throat Ward (three weeks)

  • Communication, documentation, and building a therapeutic alliance
  • Safe medication administration and parenteral therapies, including schedule 4 and 8 medication, subcutaneous, intramuscular injections, and intravenous medication – burette, pump, bolus
  • Integumentary and wound assessment, including escalation of deterioration
  • Pain management, and PCA management
  • Use of iEMR for accurate and clinically appropriate documentation
  • ISBAR handover

Ochre Medical Centre - GP clinic (three weeks)

  • Safe medication preparation and administration of subcutaneous and intramuscular injections
  • Communication and health education for patients and families with complex health needs
  • Assistance with procedures, including ANTT setup, and simple and complex wound dressing
  • Suture removal
  • Recognition and management of escalation of care, including contacting and liaising with the Queensland Ambulance Service
  • Attending multidisciplinary team meetings

Sunshine Coast University Hospital - Paediatric and Adolescent Unit (four weeks)

  • Effective communication with paediatric patients and their families
  • Assessment of paediatric patients using the primary and secondary survey
  • Paediatric medication calculations and safe administration of medications
  • Pre- and post-operative care, including airway management
  • Administration and management of blood transfusions
  • Recognizing and managing sepsis in neonates, using CEWT scoring
  • Assistance with procedures, including lumbar punctures, and nasogastric tube insertion
  • Managing a four-patient load with effective time management and delegation of tasks, including using iEMR for accurate documentation

Queensland Children's Hospital - Emergency Department (internship - pending)

Awards and Achievements

  • Elected as a year 8 Prefect at Heathdale Christian College
  • Peer-Assisted Student Leader based on high academic achievement at Griffith University
  • Selected for the Near-Peer program to recieve hospital training during first year of Bachelor of Nursing through Griffith University, based on commitment and academic success
  • Recipient of the 2025 Equity Scholarship at the University of the Sunshine Coast

References

References available upon request.

Timeline

Student Experience Mentor

University of the Sunshine Coast
05.2025 - Current

Peer Assisted Study Leader

Griffith University
03.2023 - 10.2023

Disability Support Worker

Hireup
09.2022 - Current

Babysitter

Private
08.2019 - 04.2020

Cashier Assistant

Target Australia
09.2017 - 09.2018

Student

Virtual School Victoria

Student -

Heathdale Christian College

Bachelor of Nursing Science

University of The Sunshine Coast

Bachelor of Nursing (First Year) -

Griffith University
Lauren A Cracknell