Laurence McNiven
Warragul
Summary
I am a compassionate and service focused professional with a strong background in hospitality, seeking to transition into personal care worker role. I'm experienced in providing high quality customer service, managing diverse needs and maintaining a calm, friendly demeanour under pressure. I am eager to apply my interpersonal skills and dedication to care in a role that makes a positive difference in people's lives.
Overview
22
22
years of professional experience
Work History
Head Waitress
Luciano's Bar and Restaurant
03.2013 - 03.2025
- Trained new staff members on restaurant policies, procedures, and customer service standards.
- Provided exceptional service, setting high standards and ensuring all staff follow suit
- Handled bookings and seating arrangements efficiently.
- Trained staff members on use of POS system.
- Maintained a clean and organised dining area, ensuring a positive dining experience for guest.
- Built and maintained positive relationship with customers.
- Managed inventory of beverages and supplies
- Collaborated with kitchen staff to ensure timely delivery of food orders.
Head Waitress
The Courthouse Restaurant
10.2006 - 08.2012
- Trained new staff members and taught them about restaurant work ethics and practises.
- Served customers with courtesy, patience and always with a smile.
- Communicated with bar and kitchen staff to ensure timely delivery of all food and beverages to customers.
- Made sure customers were happy with products and service and dealt with complaints in a polite and professional manner.
- Operated cash register and enthusiastically accepted payments from patrons.
- General stocking and cleaning duties
Receptionist
Sympac Solutions
01.2006 - 10.2006
- Organised team flights and accommodation for outer state conferences
- Greeted clients and guest at desk
- Answered telephone, screened and directed calls
- Maintained team files and records and attended to team filing and photocopying
- Prepared letters and documents
- Tidied and maintained reception area
Waitress
Hongkong Inn Drouin
02.2003 - 10.2006
- In charge of restaurant when owners are away
- Greeted and showed patrons to table
- Provided fast and courteous service
- Assisted kitchen staff in preparation of food
- Took phone orders and ensured those orders be correct
- General cleaning duties
Education
Responsible Service of Alcohol (Online Refresher) -
Victorian Commission For Gambling And Liquor
Online08-2023
Certificate II & III - Business Administration
Yallourn Gippsland TAFE
Newborough, VIC01.2005
Victorian Certificate of Education - undefined
Drouin Secondary College
Drouin, VIC01.2004
Certificate II in Hospitality (Operations) -
Morwell Gippsland Tafe
Morwell, VIC02-2004
Skills
- Excellent customer service skills
- Ability to work calmly and affectively under pressure
- Excellent communication and interpersonal skills
- Team player as well as able to work independently
- Able to learn quickly
- High experience in coffee making
- Fluent in Tagalog dialect (Filipino)
Languages
English
Full Professional
Tagalog (Filipino)
Native or Bilingual
Interests
- Cooking / Baking
- I enjoy helping others and giving back to the community
- Playing boardgames
- Reading
- Quality time with my family
- Meditation
- Mindful Colouring
Timeline
Head Waitress
Luciano's Bar and Restaurant
03.2013 - 03.2025
Head Waitress
The Courthouse Restaurant
10.2006 - 08.2012
Receptionist
Sympac Solutions
01.2006 - 10.2006
Waitress
Hongkong Inn Drouin
02.2003 - 10.2006
Certificate II & III - Business Administration
Yallourn Gippsland TAFE
Victorian Certificate of Education - undefined
Drouin Secondary College
Responsible Service of Alcohol (Online Refresher) -
Victorian Commission For Gambling And Liquor
Certificate II in Hospitality (Operations) -
Morwell Gippsland Tafe
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