Laurence Moore
Woolner,Northern Territory
Summary
Dedicated Customer Service Professional demonstrating strong multitasking and time management skills. Delivered positive and memorable experiences for customers through a commitment to service excellence and adaptability. Embraced new challenges and quickly mastered skills while working autonomously.
Overview
1
1
Certification
52
52
years of professional experience
Work History
Patient Transport Driver
Top End Patient Transport
Darwin, NT
07.2021 - Current
- Executed patient transport schedules and pickup instructions with precision.
- Transported patients safely, promptly, and professionally while following hospital policies and procedures.
- Facilitated safe transfers for passengers using wheelchairs, walkers, and stretchers.
- Transported patients securely between homes, hospitals, and medical appointments.
Assistant Store Manager
Road Tech Marine
Winnellie, Northern Territory
01.2019 - 01.2021
- Supervised daily store operations for marine parts and boating accessories
- Enhanced sales team's performance through customer service support and tailored product recommendations
- Addressed customer concerns through effective communication and timely follow-up
- Trained associates on POS procedures and store policies
- Ensured accurate cash handling and register operations by monitoring closing procedures
- Managed daily cash handling procedures, ensuring accurate reconciliations.
Owner Proprietor
All Animal Pet Minding Service
Canberra, ACT
01.2016 - 01.2019
- Managed daily operations of the business, including hiring and training staff.
- Directed budgeting and financial management, ensuring business sustainability.
- Coordinated client bookings and daily care visits across home locations, enhancing service efficiency.
- Maintained relationships with existing clients by providing superior customer service.
- Communicated service updates with clients through calls, messages, and visit notes.
- Managed pet minding service for various animals, focusing on their care and well-being.
Delivery Driver
J & A Wholesalers
Canberra, ACT
01.2015 - 01.2017
- Delivered wholesale orders to customer locations on scheduled routes
- Delivered goods to customers on time, enhancing customer satisfaction Local and Interstate Customer Liaison Time Management Managed collection processes to secure prompt payments Processed invoice payments, ensuring accuracy in financial records Performed routine maintenance on delivery vehicles
- Loaded trucks with warehouse pallets and bundled merchandise
- Inspected vehicles before trips for safety and readiness
Branch Manager - Rental Sales Officer
Hertz - Riverina Car Hire
Canberra, ACT
01.2008 - 01.2015
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Supervised front desk staff, assigning duties and supporting customer service standards
- Handled reservations, hire agreements, and rental system updates accurately
- Resolved customer concerns, complaints, and booking changes professionally
- Supported local sales efforts, promoting rental products and service options
- Maintained branch records, reports, and communication with head office
Office Administration Manager
Furniture For All
Cowra, NSW
01.2005 - 01.2008
- Handled customer phone inquiries to provide timely assistance and information
- Customer Service
- Processed and invoiced customer orders to ensure accurate billing
- Accounting using MYOB
- Facilitated communication through letters and emails
- Stock control
- Accepting and checking Imports
- Drove truck for local and interstate deliveries to ensure prompt order fulfillment
Retained Fire Fighter/Engine Keeper
New South Wales Fire Brigade
Cowra, NSW
01.1994 - 01.2002
- Responded to fire emergencies and performed rescue operations
- Collaborated with team of 15 firefighters to effectively respond to emergencies
- Completed internal training in rescue, first aid, and dangerous goods handling to enhance operational capabilities
- Performed maintenance and minor repairs on 2 fire engines to ensure operational readiness
Head Greenkeeper
Cowra Bowling Club
Cowra, NSW
01.1993 - 01.2002
- Supervised apprentices and small team of greenkeepers to develop skills and maintain high standards
- Maintained and prepared bowling greens through cutting, rolling, and weed spraying to ensure optimal playing conditions
- Presented gardens and surrounds to enhance visual appeal and visitor experience
- Communicated with patrons to address inquiries and provide assistance
Head Greenkeeper
Queanbeyan RSL Bowling Club
Queanbeyan, NSW
01.1988 - 01.1993
- Maintained and prepared bowling greens for optimal play conditions
- Guided apprentices in developing lawn maintenance skills and led a small team of green keepers
- Presented gardens and surrounds to enhance visual appeal and visitor experience
Head Greenkeeper
Waratah Bowling Club
Newcastle
01.1981 - 01.1988
- Oversaw training and development of apprentices and staff to improve daily operational efficiency.
- Maintained and prepared bowling greens to ensure optimal playing conditions.
- Presented gardens and surrounds to enhance aesthetic appeal and visitor experience.
Head Greenkeeper
Goolgowi Bowling Club
01.1979 - 01.1981
- Maintained and prepared bowling greens for optimal playing conditions.
- Maintained bowling greens and clubhouse gardens for club grounds presentation.
- Managed irrigation systems across lawns, gardens, and turf areas.
- Pruned shrubs, hedges, and trees around bowling club grounds.
- Designed and arranged garden displays to improve aesthetic appeal and visitor experience.
Apprentice Greenkeeper
Apsley Bowling Club
Wellington
01.1975 - 01.1979
- Maintained bowling greens and surrounds for Apsley Bowling Club
- Applied fertilisers and weed treatments across turf areas
- Watered greens and adjusted irrigation schedules
- Mowed turf to suit bowling surface standards
- Raked, rolled, and prepared playing surfaces before matches
Education
Accounting Using MYOB -
Central West Community College
01-2007
Computer Spreadsheet, Database Operation -
Central West Community College
03-2006
Statement Of Attainment In Business Skills -
TAFE
NSW01-2003
School Certificate -
Wellington High School
12-1975
Skills
- Patient transportation
- Mobility support
- Transportation regulations
- Chemical handling
- Equipment maintenance
- Basic maintenance
- Microsoft Office proficiency
- Analytical problem solving
- Team collaboration
- Training and supervision of staff
- Self-motivated
- Excellent communication skills
Personal Information
Laurence Leslie Moore.
- Date of Birth: 1959-02-11
- Nationality: Australian
- Driving License: MR Licence - R Full Drivers Licence
Certification
- MR Drivers License
- MC Riders License
Timeline
Patient Transport Driver
Top End Patient Transport
07.2021 - Current
Assistant Store Manager
Road Tech Marine
01.2019 - 01.2021
Owner Proprietor
All Animal Pet Minding Service
01.2016 - 01.2019
Delivery Driver
J & A Wholesalers
01.2015 - 01.2017
Branch Manager - Rental Sales Officer
Hertz - Riverina Car Hire
01.2008 - 01.2015
Office Administration Manager
Furniture For All
01.2005 - 01.2008
Retained Fire Fighter/Engine Keeper
New South Wales Fire Brigade
01.1994 - 01.2002
Head Greenkeeper
Cowra Bowling Club
01.1993 - 01.2002
Head Greenkeeper
Queanbeyan RSL Bowling Club
01.1988 - 01.1993
Head Greenkeeper
Waratah Bowling Club
01.1981 - 01.1988
Head Greenkeeper
Goolgowi Bowling Club
01.1979 - 01.1981
Apprentice Greenkeeper
Apsley Bowling Club
01.1975 - 01.1979
Accounting Using MYOB -
Central West Community College
Computer Spreadsheet, Database Operation -
Central West Community College
Statement Of Attainment In Business Skills -
TAFE
School Certificate -
Wellington High School