Laurence Pan
Summer Hill,NSW
Summary
Hard-working Supervisor with good experience leading teams, delivering results and exceeding expectations. Motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
8
8
years of professional experience
Work History
PresentWarehouse Supervisor/ customer service
MWAVE
09.2021 - Current
- Evaluated employee performance and coached and trained to improve weak areas.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained clean and well-organized working areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and improve workflow.
- Handled customer complaints, resolved issues, communicating with other departments to help meet customer needs.
Kitchen Cook / Barista
Katipo Coffee House
01.2020 - 06.2021
- Serving customers
- Set up work stations and prepped ingredients for dishes to increase productivity during busy mealtimes.
- Maintained smooth and timely operations in preparation and delivery of meals.
- Preparing and cooking food items in advance
- Stocking fridges
- Maintaining a clean and tidy kitchen at all times
- Making coffee for customers
- Collaborated with manager to create menu rotation meeting company policies for nutrition and variety.
labourer
VT Nguyen Hardware Building Supplies
01.2016 - 04.2017
- Directing customer to items
- Selling customers products
- Stacking metal beams in there assigned areas
- Checking product quantity
- Getting items for customer orders
- Keeping warehouse tidy and clean
Education
Certificate IV in Engineering Drafting -
TAFE
Ultimo, NSW11.2017
Certificate III in Plumbing -
Master Plumbers Association
Auburn, NSW02.2020
Cetificate III in Retail -
AUSCHS
11.2022
Skills
- Supervising Employees
- Operational Efficiency and Safety
- Resolving Complaints
- Customer Relations
- Key Performance Indicators (KPIs)
- Stock checks and inventory control
- Order Picking and Processing
Hobbies
- 3D Printing
- Photography
- Coffee
Timeline
PresentWarehouse Supervisor/ customer service
MWAVE
09.2021 - Current
Kitchen Cook / Barista
Katipo Coffee House
01.2020 - 06.2021
labourer
VT Nguyen Hardware Building Supplies
01.2016 - 04.2017
Certificate IV in Engineering Drafting -
TAFE
Certificate III in Plumbing -
Master Plumbers Association
Cetificate III in Retail -
AUSCHS
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