Interests include spending time at the beach, enjoying reading diverse genres, and enjoying quality moments with family Passionate about traveling and exploring new cultures, which has allowed me to work overseas
Olivia Power
Brisbane,QLD
Summary
Results-driven professional with a strong background in administration and hospitality, demonstrating exceptional organisational and interpersonal skills. Experienced in managing operations, enhancing customer experiences, and streamlining processes in fast-paced environments. Currently seeking a challenging opportunity that leverages my expertise in administration and service excellence while providing avenues for growth and professional development. Committed to contributing to a dynamic team and making a meaningful impact in a new role.
Overview
4
4
years of professional experience
Work History
Senior Server
Bergen
04.2024 - Current
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Clears and reset tables in an effective manner to keep dining room as well as maintains clean work areas.
- Managed food resources, memorised orders, and coordinated customer service.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Managed cash transactions accurately at the end of each shift, contributing to consistent financial reporting within the establishment.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Hospitality - Diverse Roles
Panorama Mountain
11.2022 - 04.2024
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
- Effectively managed time-sensitive tasks like room turnovers and check-out processes, minimising customer wait times and enhancing satisfaction levels.
- Collaborated with other departments to ensure seamless communication and efficient problem-solving for guest concerns.
- Handled guest complaints professionally and efficiently, turning potentially negative situations into positive outcomes.
- Managed reservations and maintained accurate records to prevent overbooking or double bookings.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
Administration Assistant
St Vincent's Hospital
02.2021 - 11.2022
- Answered multi-line phone system throughout the hospital, routing calls, delivering messages to Doctors and Nursers for emergency situations whiles maintaining incoming patients.
- Effectively utilised the hospitals databases to track, analyse, and report on all current patients and required billing associated with each personal.
- Assisted the hospitals management in maintaining up-to-date personnel records by collecting relevant documentation from employees periodically.
- Managed advanced billing requirements with several health funds to ensure correct coverage and payments.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent patient and medical staff relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Was available to undertake all shifts allocated and any additional shift requested including covering night shifts.
Education
High School Diploma -
St Ursula's College
Toowoomba11-2020
Skills
- Excellent Communication
- Critical Thinking
- Time Management
- Administrative Support
- Documentation And Reporting
- Attention to Detail
- Flexible and Adaptable
- Multitasking Abilities
- Professional Writting Abilities
Interests
Timeline
Senior Server
Bergen
04.2024 - Current
Hospitality - Diverse Roles
Panorama Mountain
11.2022 - 04.2024
Administration Assistant
St Vincent's Hospital
02.2021 - 11.2022
High School Diploma -
St Ursula's College
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