Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Timeline
Generic

Lauren Nancy Bygrave

Sydney,NSW

Summary

I am an experienced professional with exceptional customer service experience.

I have recently relocated to Sydney, NSW to further my career and explore new opportunities and am very eager to continue to grow both personally and professionally in a face paced environment.

Overview

7
7
years of professional experience

Work History

Practice Manager

Dr Stephanie Cooper - Orthodontist
06.2018 - 03.2024
  • Coordinating patient appointments
  • Attending to phone and email enquiries
  • First contact at the practice, creating a rapport with patients
  • Managing patient records, filing and preparing correspondence ensuring an efficient flow of the practice
  • Handling patient accounts
  • Including taking payments and following up unpaid invoices with private patients and DECYP
  • Payment of staff wages via Xero and reconciliation of business financial records
  • Training, supervising and supporting staff
  • Escalation of sensitive or complex issues direct with Dr Cooper.

Medical Receptionist

I-Med (Regional Imaging)
06.2017 - 06.2018
  • Communicating clearly with patients, advising correct preparation for each individual scan where appropriate
  • First point of contact for the public, patients and medical practitioners
  • Daily banking, eftpos settlements and cash handling
  • Inpatient and A&E billing
  • Register new patients to the clinic and update patient records ensuring all information is input accurately
  • Open and close clinics and offices within Hospital sites
  • Managing and forwarding patient reports to appropriate Specialists, Doctors and clinics.

Education

Certificate II Business -

Work and Training
01.2008

VET Hospitality Operations Certificate II -

Claremont College
01.2005

Skills

  • Excellent communication and inter-personal skills
  • Very well organised and able to prioritise workload
  • Understanding and adhering to practice infection control, legal requirements with OH&S and privacy legislation
  • Resilient and have good problem solving skills
  • Flexible and able to adapt to any challenge within a working environment
  • Familiar with current office practices; working effectively as part of a team; tact and discretion
  • Take pride in personal presentation, attention to detail, initiative and common sense

References

  • Dr Stephanie Cooper, Orthodontist, 0417 155 667, smcooperortho@gmail.com
  • Jason Roberts, Manager, Engineering Solutions Tasmania, 0411 523 801, jason@estas.com.au

Hobbies and Interests

  • I am a very social person and enjoy hosting family and friends for various events in my home.
  • I have a passion for baking including private commissions.
  • I enjoy being active and have been a member of my local gym for many years.

Timeline

Practice Manager

Dr Stephanie Cooper - Orthodontist
06.2018 - 03.2024

Medical Receptionist

I-Med (Regional Imaging)
06.2017 - 06.2018

Certificate II Business -

Work and Training

VET Hospitality Operations Certificate II -

Claremont College

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Lauren Nancy Bygrave