Lauren Nicole

Currently studying a Cert 3 in Hairdressing and Barbering services. After managing a salon for close to 2 years i want to expand my skills, As i have completed a Cert 2 in hairdressing/ Salon Assist i pursued my passion

I am confident with the following services:

• Shampooing/ Basin services
• Regrowth/ Colour applications/Foils (all)
• Scalp bleaching/ Virgin applications
• Toning / Treatments
• Finishing / Blow drying / Hot tools
• Processed payments, entering sales in register for prompt customer service.
• Scheduled customer appointments and rearranged individual time slots to meet demand.
• Educated customers on products to maximize benefits.
• Suggested treatments and styles to suit customer appearance and fashion choices.
• Recorded notes for future reference about customer preferences and services delivered.
• Mixed pigments and used proper techniques to achieve desired colour.

• Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
• Collaborated with team members to accomplish sales goals and improve overall store performance.
• Resolved customer complaints professionally, maintaining a positive brand image.
• Processed transactions accurately, balancing cash registers at the end of each shift.
• Assisted management with loss prevention initiatives, lowering instances of theft within store premises.
• Supported store success by regularly monitoring competitor activity and adjusting strategies accordingly.
• Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Maintained up-to-date knowledge of salon services and industry trends in order to provide accurate information and recommendations to clients.
• Collaborated with stylists and management staff in weekly meetings for discussing operational improvements, sharing ideas, and addressing any challenges.
• Learned details of types of treatments and procedures in order to answer questions.
• Handled payments and processed credit card transactions.

• Worked well within team environment and attended all shifts on time, punctual and groomed to high standards
• Met sales goals by building customer relations and recruiting new customers, increasing likelihood of repeat business.
• Advised clients on proper home-care regimens.
• Handled busy schedules and stayed on top of key deadlines.
• Executed laser hair removal and microdermabrasion procedures.
• Developed individualized, therapeutic skin care programs.
• Performed quality professional skincare services to meet clients' needs within scope of practice and licensing guidelines.
• Maintained treatment rooms and workstations in compliance with OSHA standards to deliver safe and therapeutic experiences.
• Assessed condition of clients' skin in order to make recommendations to improve skin quality.
• Complied with company training and maintained 20-30 client per day when performing laser hair removal
• Maintained laser training and met standards
• Current laser license (LSO learners license)
• Willing to travel and work over 7 day roster
• Sold products and additional services while rendering treatments to cross-promote other areas of practice.
• Built strong relationships with customers to drive repeat business.
• Performed consultations for patients before scheduling treatments.