Laurensia Hulu
Carnegie,VIC
Summary
Proven leader with a track record of enhancing customer relations and problem-solving. Excelled in multitasking and organisarional skills, significantly improving store operations and employee management. Expert in customer service, ensuring positive outcomes in fast-paced environments.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Store Manager
Caroline K Morgan (AUST) Pty Ltd
Melbourne, VIC
10.2007 - 05.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Kitchen Staff Member
Rasa Malaysian Cafe
East Malvern, VIC
06.2001 - 10.2007
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Maintained a clean and organised workspace, adhering to strict hygiene standards for optimal food safety.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Education
Bachelor Of Business Admin. - Business Management
Monash University
Caulfield, VICCertificate III - Health Services Assistance
Phillips Institute
Carnegie, VICSkills
- Customer Service
- Problem-Solving
- Store Merchandising
- Multitasking and Organisation
Certification
Hand Hygiene Certificate
DoFoodSafely Certificate
LANGUANGES
Indonesian
English
Timeline
Store Manager
Caroline K Morgan (AUST) Pty Ltd
10.2007 - 05.2024
Kitchen Staff Member
Rasa Malaysian Cafe
06.2001 - 10.2007
Bachelor Of Business Admin. - Business Management
Monash University
Certificate III - Health Services Assistance
Phillips Institute