LAURENTINE MOKOUMAL
Townsville,QLD
Summary
Customer-focused university student with diverse experience in hospitality and entertainment. Demonstrates reliability and adaptability in fast-paced environments, effectively communicating with customers and team members. Currently pursuing a Bachelor of Pharmacy (Honours) and seeking casual work to leverage strong customer service and attention to detail.
Overview
2027
2027
years of professional experience
Work History
Crew Member - Customer Service
Guzman y Gomez
- Current
- Provide friendly front-of-house customer service in a fast-paced hospitality environment.
- Support the preparation, checking and bagging of customer orders to help ensure accurate and efficient service.
- Communicate with customers and team members during busy service periods and assist where needed.
- Maintain clean and organised customer and work areas while following workplace procedures.
- Work as part of a team to keep service moving efficiently and create a positive customer experience.
casual customer service
McDonald's
TOWNSVILLE, QLD
11.2024 - 01.2026
- i have RSA, RSV
- First aid and CPR cirtificate
- university student
Casino Cashier - Casual
The Ville Resort-Casino
03.2025 - 07.2025
- Provided professional customer service to guests in the casino cashier area.
- Assisted customers with cashier transactions and handled money carefully and responsibly.
- Worked accurately in a customer-facing environment where attention to detail and professionalism were important.
- Communicated clearly and respectfully with guests while responding to customer needs.
- Worked within a busy entertainment environment and followed workplace procedures and service standards.
Customer Service
East African Samoosa
06.2023 - 06.2024
- Provided front-counter customer service and processed customer orders.
- Operated the cash register and handled customer payments.
- Assisted with food preparation and maintained product knowledge to answer customer questions.
- Maintained a clean, organised and welcoming front-counter area.
- Took sole responsibility for running the shop during certain periods, requiring independence, reliability and good judgement.
- Followed Food Safety and WH&S procedures.
Customer Service
Vietnam Golden Spoon
11.2022 - 06.2023
- Provided front-counter customer service and assisted customers with orders.
- Processed customer orders and operated the cash register.
- Developed product knowledge to support customers and provide efficient service.
- Maintained a clean and organised front-counter area.
- Followed Food Safety and WH&S procedures.
Education
Bachelor of Pharmacy (Honours) -
James Cook University
09-2026
Queensland Certificate of Education -
Townsville State High School
01-2024
Certificate II - Hospitality
Townsville State High School
01-2024
Skills
- Customer service and guest assistance Cash handling and register/POS operation Order processing Teamwork and communication Working effectively in fast-paced environments Multitasking and organisation Attention to detail Problem solving Food safety and WH&S awareness Reliable, adaptable and calm under pressure
- Strong interpersonal skills Mature approach to decision making Comfortable working independently and as part of a team Able to remain composed during busy periods Willing to learn new tasks and responsibilities Customer-focused approach
Timeline
Casino Cashier - Casual
The Ville Resort-Casino
03.2025 - 07.2025
casual customer service
McDonald's
11.2024 - 01.2026
Customer Service
East African Samoosa
06.2023 - 06.2024
Customer Service
Vietnam Golden Spoon
11.2022 - 06.2023
Crew Member - Customer Service
Guzman y Gomez
- Current
Bachelor of Pharmacy (Honours) -
James Cook University
Queensland Certificate of Education -
Townsville State High School
Certificate II - Hospitality
Townsville State High School