XIAOPEI（Lauren) ZHONG
Doncaster
Summary
I am a highly experienced professional with a strong background in sales and customer services field. With numerous years in beauty and cosmetics sales, one year in luxury industry, two years in clothing retail, and one year in skincare, I excel in delivering personalized recommendations and exceeding sales targets. My passion for sales industries, combined with my commitment to customer service and staying updated on trends, positions me as a valuable asset to any team.
Overview
6
6
years of professional experience
Work History
Client Advisor
Louis Vuitton - LVMH
10.2023 - Current
- Achieved both daily KPI and Monthly KPI (which is $20,000 per day)and ranking TOP 3 Sellers from most of days. Highlights results of high end products to clients.
- Excelled in meeting sales targets, contributing significantly to overall success of team.
- Enhanced client satisfaction by providing personalized advice and tailored product recommendations.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Provided exceptional customer service, consistently receiving positive feedback from clients and colleagues alike.
- Utilized advanced problem-solving skills to address unique client challenges and identify appropriate solutions.
Skin Care Specialist
Wuhan Meicheng Biotechnology Co., Ltd
01.2023 - 08.2023
- Analysed skin condition and made appropriate product recommendations.
- Fostered friendly, warm, and exceptional customer experience.
- Delivered unprecedented service to clients through personalised consultations, making experience unique for each client.
- Met sales goals by building customer relations and recruiting new customers, increasing 15% of repeat business.
- Suggested appropriate therapy based on current health of client.
- Developed individualised, therapeutic skin care programs.
- Carried out product inventory checks, charting, and consultations.
Sales Executive
Dream Room Fashion Boutique
05.2021 - 12.2022
- Increased sales goals by 20% and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Analysed past sales data and team performance to develop realistic sales goals.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Sales Manager
JP Cosmetics Pty Ltd
05.2018 - 05.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Built relationships with customers and community to establish long-term business growth.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Education
FULL COURSE CERTIFICATION - BEAUTY
MYCOLOR IMAGE DESIGN SCHOOL
CHINA08.2023
COMPLETION CERTIFICATION - BEAUTY
KOREA MEDICAL SKIN CARE ASSOCIATION
KOREA06.2023
Diploma of Leadership And Management - Management
TasTAFE
Hobart, TAS12.2018
Barista Certificated -
Queensland
Brisbane, QLD03.2017
Bachelor of Accountancy - Accounting
Queensland University of Technology
Brisbane, QLD12.2016
Skills
- Product Promotion
- Sales Expertise
- Order Management
- Customer Retention Abilities
- Skin Condition Diagnosis and Treatment
- Product and Service Knowledge
- Sales Proposal Creation
- Issue Resolution
Accomplishments
Exceeded Sales Targets: Consistently surpassed monthly and quarterly sales targets, achieving an average of 20% overachievement in sales revenue.
Customer Satisfaction: Improved customer satisfaction scores through exceptional service and product knowledge, resulting in a 15% increase in customer loyalty and repeat business.
Employee of the Year 2021：Even during the most challenging phase of the pandemic, achieve a growth of over 15% in store sales performance KPIs by introducing creative online sales strategies.
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
REFEREES
Dr Michelle Zhong-Director
Wuhan Meicheng Biotechnology Co., Ltd - CHINA
T: +8615342450186 (Mandarin only)
E: 1563187217@qq.com (Mandarin only)
Lynne Wu-Store Owner
Dream Room Fashion Boutique, Hobart
T: 0415806981
E: woshijojo0616@gmail.com
Cecelia Chen-Store Manager
JP Cosmetics, Hobart
T: 0413550314
E: cibubbleccy@gmail.com
Timeline
Client Advisor
Louis Vuitton - LVMH
10.2023 - Current
Skin Care Specialist
Wuhan Meicheng Biotechnology Co., Ltd
01.2023 - 08.2023
Sales Executive
Dream Room Fashion Boutique
05.2021 - 12.2022
Sales Manager
JP Cosmetics Pty Ltd
05.2018 - 05.2021
FULL COURSE CERTIFICATION - BEAUTY
MYCOLOR IMAGE DESIGN SCHOOL
COMPLETION CERTIFICATION - BEAUTY
KOREA MEDICAL SKIN CARE ASSOCIATION
Diploma of Leadership And Management - Management
TasTAFE
Barista Certificated -
Queensland
Bachelor of Accountancy - Accounting
Queensland University of Technology
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