Hi, I’m
Lauretta Blandi
Botany,NSW
Summary
Dynamic leader with many skills in multiple professions. A proven track record at Bupa Dental Corporation, adept in operations management and team leadership. Excelled in enhancing interdisciplinary collaboration and optimizing resource allocation, significantly improving clinic efficiency. Skilled in complex problem-solving and staff development, fostering strong customer relationships and high-performance teams.
Overview
16
years of professional experience
Work History
Bupa Dental Corporation
Clinical Co-Ordinator
01.2023 - Current
Job overview
- Management of 35 staff and mentored new clinical staff members for proper onboarding and orientation processes.
- Creating, Processing Invoices and payments
- Worked closely with clinic administrators to maintain a safe and happy, clean and well-organized environment in which patients could receive care.
- Developed strong relationships with community business to enhance support services available for patients beyond the clinical setting.
- Enhanced interdisciplinary collaboration through effective communication and coordination among healthcare team members.
- Management duties, KPI targets and implementing business strategies and commercial awareness
- Optimized resource allocation by regularly monitoring clinic operations and adjusting staffing levels as needed.
Clearly Dental ( Dental Corp )
Practice Manager
01.2022 - 01.2023
Job overview
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Addressed and remedied all patient or team member issues.
- Supervised team of 4 Clinician's and 9 staff office personnel.
- Consulted with healthcare professionals on business decisions.
- Negotiated contracts with vendors, securing favourable terms for the practice while maintaining quality service levels.
- Provided supervision and management to team of support personnel.
- Boosted staff morale by offering constructive feedback and specific direction.
Bexley Dental ( Dental Corp )
Senior Dental Assistant
01.2017 - 12.2021
Job overview
- Improved patient satisfaction by providing exceptional dental care and maintaining a comfortable environment.
- Supported practice profitability through cost-effective ordering of dental supplies while maintaining optimal quality standards.
- Professional treatment of Patients during treatment and informing of procedures and any questions that may be asked about procedure
- Extensive knowledge of patient wellbeing and treatment's
- In charge of inventory and keeping within budgets for practice
- Following strict infection control and procedures keeping up to date with modified standards
- Attending high volume of patient 25 + per day
Dental Serenity
Dental Assistant /Receptionist
01.2015 - 01.2017
Luke Manage ( Mojo By Luke Mangan )
Chef's Apprentice
01.2013 - 01.2015
Job overview
- Assisted other chefs with ingredients preparation in support of recipes designed by head chef.
- Prepped daily menu items to quickly deliver upon request.
- Maintained well-organized mise en place to keep work consistent.
- Seasoned and marinated cuts of meat, poultry and fish.
- Rotated through all prep stations to learn different techniques.
- Planned and directed high-volume food preparation in fast-paced environment.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Collaborated with staff members to create meals for large banquets.
- Maintained food safety and sanitation standards.
- Prepared and served various food items in fast-paced Fine Dining environment.
Luke Managan ( Glass Brasserie )
Barista / Waitress
01.2011 - 01.2013
Job overview
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
Zest Dental Care ( Government
Childcare Worker
01.2008 - 01.2011
Job overview
- Maintained a safe and clean environment for the children by adhering to health and safety protocols.
- Established rapport with parents during pick-up and drop-off times, fostering open lines of communication.
- Enhanced children''s social skills by facilitating group activities and promoting positive interactions.
- Observed play activities to identify positive behaviours and areas in need of improvement, implementing behaviour redirection where appropriate.
- Enforced rules and managed behaviour through developmentally appropriate discipline.
- Promoted language development by incorporating storytelling, music, and conversation into daily activities.
- Coordinated with other staff members to plan and execute special events, such as holiday parties and community outreach programs.
- Assisted children with special needs by effectively implementing accommodations for their success in various tasks.
Education
Tafe, Ultimo, NSW ( Chef Apprenticeship )
Commercial Cookery
Tafe, OTEN ( Dental Assisting )
Certificate 3 And 4 from Medical Assisting
01.2017
Lavazza Barista , Lavazza Coffee School Ultimo
No Degree from Hospitality
02.2012
Tafe, OTEN ( Apprenticeship )
Certificate 3 In Children Services from Childcare
01.2009
Skills
- Team Leadership
- Time Management
- Quick Learner Attitude
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Team Collaboration
- Customer Service Management
- Strong customer service
- Food safety knowledge
- Food Preparation
- Cleaning and sanitizing
- First Aid Training
- Tourism Knowledge
- Health Code Compliance
Outdoor activities and Community Engagement
Fishing, Offroading, Camping and Hiking , Traveling , Short courses
Timeline
Clinical Co-Ordinator
Bupa Dental Corporation
01.2023 - Current
Practice Manager
Clearly Dental ( Dental Corp )
01.2022 - 01.2023
Senior Dental Assistant
Bexley Dental ( Dental Corp )
01.2017 - 12.2021
Dental Assistant /Receptionist
Dental Serenity
01.2015 - 01.2017
Chef's Apprentice
Luke Manage ( Mojo By Luke Mangan )
01.2013 - 01.2015
Barista / Waitress
Luke Managan ( Glass Brasserie )
01.2011 - 01.2013
Childcare Worker
Zest Dental Care ( Government
01.2008 - 01.2011
Tafe
Commercial Cookery
Tafe
Certificate 3 And 4 from Medical Assisting
Lavazza Barista
No Degree from Hospitality
Tafe
Certificate 3 In Children Services from Childcare
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