Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lauretta Carter

launceston,TAS

Summary

I am a Compassionate Disability Support Worker known for high productivity and efficient task completion. I am Skilled in developing personalized support plans, implementing effective communication strategies, and managing time effectively to meet individual needs. I am empathetic, an active listener and good at problem-solving to enhance the quality of life for those supported. I have experience working with a level 3 complex care client. I also have experience working with high-needs children within the Department of Education. I planned and managed a Flex group for high-needs students and managed and planned classes for the Stephanie Alexander kitchen/garden program. I am currently completing my Certificate 3 in Community Services and plan to extend my knowledge further . I believe my life experiences also give me a sound knowledge of skills I can use in everyday life.e .

Overview

12
12
years of professional experience

Work History

Disability Support Worker

Independant
launceston, TAS
11.2024 - Current
  • Monitored client progress and reported any changes in behavior or health conditions to supervisor.
  • Assisted in developing self-care skills such as personal hygiene practices.
  • Administered medication according to doctor's orders and monitored side effects.
  • Organized recreational and educational activities for clients according to individual needs.
  • Managed challenging behaviors through positive reinforcement techniques.
  • Provided emotional support to individuals with physical or mental disabilities.
  • Encouraged independence by teaching skills needed for everyday life.
  • Maintained records of services provided, client progress, and goals achieved.
  • Communicated regularly with families of disabled individuals regarding care plans and updates.
  • Transported clients to appointments, social events, and other activities as needed.
  • Provided assistance in the home environment including meal preparation and light housekeeping.
  • Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
  • Made beds, swept floors, and sanitized surfaces to support activities of daily living.
  • Transported clients to and from medical and mental health appointments with assigned vehicle.
  • Assisted individuals in performing wide range of housekeeping functions to develop levels of ability.
  • Planned and prepared nutritious meals and snacks to meet diabetic, low sodium, and high protein diets.
  • Transported patients safely to social activities and doctors appointments.
  • Administered medication to patients according to strict schedules.

Customer Service Officer

Trevallyn Bakery
Launceston, TAS
01.2021 - 10.2024
  • Trained new employees on company policies related to customer service practices.
  • Answered customer inquiries via telephone, email and face-to-face contact.
  • Assisted customers with placing orders for products and services.
  • Maintained accurate records of customer interactions and transactions.
  • Ensured compliance with applicable laws and regulations related to customer service activities.
  • Developed strategies to improve customer service processes and procedures.
  • Identified potential opportunities to upsell products or services to customers.
  • Processed payments from customers using point of sale systems.
  • Provided excellent customer service by responding to inquiries in a timely and efficient manner.
  • Managed daily operations of the Customer Service Department.
  • Answered phone with positive attitude and asked questions to better understand customer needs.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Teaching Assistant

Department of Education
George Town, TAS
02.2013 - 12.2019
  • Developed positive relationships with parents and guardians of students.
  • Maintained a safe environment for all students while adhering to school policies and procedures.
  • Collaborated with other faculty members to plan lessons that promote critical thinking skills.
  • Utilized technology resources such as computers, tablets, projectors and interactive whiteboards.
  • Provided one-on-one support for special needs students.
  • Implemented strategies designed to help struggling learners understand difficult concepts.
  • Assisted teachers in creating lesson plans and providing instructional materials.
  • Monitored student progress by keeping detailed records of academic performance.
  • Instructed students individually or in groups to reinforce learning concepts.
  • Supervised students in the classroom, cafeteria, hallways and playgrounds.
  • Facilitated small group instruction sessions on various topics.
  • Facilitated group discussions among students to encourage critical thinking skills.
  • Encouraged students to take an active role in their own learning process.
  • Enforced rules for behavior and established expectations for student conduct in accordance with school guidelines.
  • Participated in professional development workshops related to teaching techniques.
  • Prepared lesson materials, bulletin board displays, exhibits, and demonstrations to assist teachers in classroom preparation.
  • Supported classroom teacher in managing a diverse classroom of students.
  • Provided one-on-one support to students requiring additional assistance.
  • Supervised children and participated with children in activities.
  • Coordinated with teachers to identify and support students with special needs.
  • Facilitated small group learning activities to reinforce lesson objectives.

Education

Community Services Cert 3

Duke University
Online

Skills

  • Personal care
  • Client assessment
  • Care plan development
  • Behavior management
  • Emotional support
  • Effective communication
  • Team collaboration
  • Schedule coordination
  • Family liaison
  • Emotional support & companionship
  • Daily living assistance
  • Documentation skills
  • Household chores
  • Appointment management
  • Compassionate care
  • Family communication
  • Relationship building
  • Documentation and reporting
  • Empathy and patience
  • Independent living support

References

References available upon request.

Timeline

Disability Support Worker

Independant
11.2024 - Current

Customer Service Officer

Trevallyn Bakery
01.2021 - 10.2024

Teaching Assistant

Department of Education
02.2013 - 12.2019

Community Services Cert 3

Duke University

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Lauretta Carter