Lauriany Lima
Scone,NSW
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
6
6
years of professional experience
Work History
Supervisor
BioGiene
Scone
06.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Boosted team performance by developing customer service training materials and conducting service training.
- Developed and implemented customer service policies to enhance satisfaction.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
- Gathered, organized and input information into digital database.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Maintained database systems to track and analyze operational data.
- Devised and implemented processes and procedures to streamline operations.
- Observed packing operations to verify conformance to specifications.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established targets.
Slicer Operator
John Dee
Warwick, QLD
04.2018 - 08.2020
- Stood for long hours, frequently reached or bent and lifted up to Number pounds regularly to carry out daily tasks.
- Kept work areas organized, clean and free of safety hazards.
- Operated cutting machine according to all safety protocols.
- Kept equipment clean and maintained in order to meet requirements.
- Assisted with shipping and receiving to maintain efficient flow of materials and finished goods.
- Used machinery with standardized approach to maximize quality of cuts.
- Sharpened and changed blades per set schedule to prevent quality decay.
- Operated cutters, forklifts and hand tools to manage production needs.
- Maintained appropriate levels of abrasive compound to support adequate cutting speeds and accurate cuts.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Completed manual and visual inspections of glass pieces and final products.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Passionate about learning and committed to continual improvement.
Skills
- Leadership
- Safe Work Methods
- Staff Discipline
- Supervising Employees
- Industrial Hygiene
Timeline
Supervisor
BioGiene
06.2022 - Current
Slicer Operator
John Dee
04.2018 - 08.2020