Laurice Lima

Administration:

• Managing assigned projects and events within budget, proactively reporting any anticipated variances

• Contributing to reporting by specified deadlines and meet administrative requirements in a timely manner

Membership:

• Supporting the management of membership relations by being the key contact for general member enquiries for approximately 60 member organisations

• Coordinating and distributing member newsletters, seeking contributions from other departments, highlighting relevant international education opportunities for members, and promoting the organisation's initiatives • Ensuring member benefits are being delivered, such as website presence, features in social media, access to student engagement material, access to marketing material and professional development opportunities

• Identifying relevant collateral, information and other assets for the member’s section of the organisation's website

• Coordinating member sector working groups, including developing invitation lists, managing invitations, developing agendas, distributing any pre-meeting papers, minute taking, and post-meeting follow up

• Coordinating quarterly member events including booking venue, managing invitations and RSVP’s, coordinating guest speakers as required and coordinating presentation material with relevant staff members

• Identifying new strategies and opportunities to engage and collaborate with members

• Managing and maintaining up to date member account information in the Customer Relationship Management (CRM) system

• Supporting new member enquiries and coordinating meetings of potential new members

• Managing onboarding process of new members

Partnerships:

• Assisting Chief Executive and Communications and Engagement Manager to work closely with the organisation's stakeholders to deliver projects for the benefit of members, international students, and graduates

• Planning and executing up to four regional career tours for international students and graduates per year, liaising with RDAs, locals councils, Workforce Australia, government agencies, and businesses

• Stakeholders include, but are not limited to: – South Australian Government Departments – City of Adelaide/Adelaide Economic Development Authority

– Outer Regional Councils – Austrade– Regional Development Australia

– Peak Industry Groups – South Australian businesses

• Planning and executing employability workshops and networking events to connect international students to local employers

• Utilising high level of communication skills to support strong relationships with external partners and businesses

• Coordinating project meetings and communication with key stakeholders as required

• Contributing to collaborative event project planning and management teams

• Identifying potential new stakeholders to support the implementation of key projects

• Coordinated a portfolio of 17 retailers
• Managed agency work traffic in HubSpot
• Communicated with clients
• Actioned client requests
• Reviewed goals and budgets
• Monitored campaign performance and collaborated with internal teams to identify and optimise underperforming campaigns
• Coordinated Google Ads campaigns (monitoring Search, Shopping and PMax) and reported back to the Account Director and customers
• Wrote headlines and descriptions for Google Ads
• Assisted with Keyword Research and Optimisation
• Helped with preparations for meetings
• Wrote meeting recaps

• Stakeholder management: Customers, regional and area managers, centre management, suppliers, and operational departments
• Drove store performance by empowering the team and exceeding KPI’s
• Focused on the customer experience
• POS, Cash, and Card payments
• Banking and weekly paperwork
• Conflict resolution
• Inventory
• Merchandising

• Managed staff (Thursday evening, Sunday and annual/sick leaves)
• Served customers
• POS, Cash, and Card payments
• Banking and weekly paperwork
• Conflict resolution
• Inventory
• Merchandising
• Worked towards KPIs: sales budgets, loyalty program, and Lowes credit card
• Worked in different stores across Adelaide as required

• First point of contact for students enquiries and requests
• Responsible for all processes involved in the creation and posting of organic social media content
• Managed student communication via email, newsletter, social media and telephone
• Provided administrative support for the Academic, Enrolment, and Management teams
• Issued certificates and managed exit surveys
• Handled petty cash, banking, payments and daily groceries

• Acted as the first point of contact for ELICOS student’s enquiries and requests
• Managed student communications via student portal, email, and social media
• Provided administrative support for the Academic Management team
• Responsible for attendance monitoring
• Helped with accommodation
• Organised graduation and internal events, certificates, and exit surveys
• Handled petty cash, banking, and payments
• Created posters and simple design materials

• Assisted customers in the technology industry
• Sold products and services
• Stock operation, reception, phone enquiries, contracts, consultation
• Helped customers regarding personal data and software
• B2B inbound sales
• POS, Cash, and Card payments
• Achieved KPIs: additional warranty and accessories, mobile broadband sign ups, Apple for businesses

• Attended corporate events in the automotive industry
• Worked on-site during events to address any attendee concerns, ensuring events went off without a hitch
• Participated in promotional activities and client press releases
• Assisted with car launches and related promotional activities
• Maintenance of promotional cars (Volkswagen and Skoda), and transportation of clients

• Managed stakeholders: different requesting parties within the client organisation, internal departments of the agency (planning, creative, media and financial departments), media outlets, suppliers, and government agencies
• Liaised with clients and internal departments of the agency
• Assisted in the delivery of communication plans
• Delivered online and offline national campaigns for the largest bank in assets of Latin America (Bank of Brazil - Banco do Brasil) with its extensive list of products, services and projects
• Managed the placement of campaigns with established budgets and tight time limits
• Coordinated the production and delivery of creative asset such as spots, television commercials, photos for print and online content
• Represented clients at events and production sets (photos and commercials)
• Managed the balance between media and production budgets
• Wrote for press releases, social media materials, and radio sponsorship announcements
• Organised internal and external events for clients
• Performed administrative duties
• Wrote reports and briefings

• Main link between the agency and its clients, ensuring the smooth running of campaigns and projects
• Stakeholder management
• Managed large campaigns and events within the country and overseas
• Coordinated campaigns for national bids
• Balanced media and production budgets
• Delivered materials within inflexible deadlines

• Coordinated advertising campaigns for major clients
• Liaised between customers and internal departments of the agency
• Controlled media and production budgets
• Delivered materials within inflexible deadlines
• Managed competing priorities
• Brief and report writing

• Managed large online and offline campaigns and events within the country and overseas
• Coordinated campaigns for national bids
• Balanced media and production expenditures
• Delivered materials within inflexible deadlines
• Stakeholder management
• Performed administrative duties