Summary
Overview
Work History
Skills
Timeline
Generic

Laurie James

Telarah,NSW

Summary

Dynamic and empathetic professional with extensive experience as a Practice Manager at Morpeth Family Medical Practice. Proven ability in staff management and customer relations, fostering a supportive environment. Skilled in records management and problem-solving, ensuring patient satisfaction and operational efficiency. Committed to maintaining confidentiality and enhancing team collaboration.

I demonstrate experience with providing compassionate care and support to individuals. Utilizes effective communication and problem-solving skills to enhance clients' daily living experiences. Track record of fostering safe and supportive environment through empathy and adaptability.

Overview

10
10
years of professional experience

Work History

Casual Support Worker

Newcastle and Hunter Community Health
03.2025 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Maintained confidentiality and privacy at all times, inside and outside of work.

Practice Manager

Morpeth Family Medical Practice
10.2016 - 02.2025
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Ordered all office supplies and kept check on inventory levels.
  • Training of new and upcoming staff members
  • Developed close working relationships with front office and back office staff.
  • Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
  • Maintained confidentiality and privacy at all time, inside and outside of work.


  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved patient problems and complaints.
  • Maintained a healthy and team work environment.
  • assisted clinical staff members
  • Provided patients a comfortable environment

Receptionist

Go to Court Lawyers
01.2015 - 12.2015
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.

Skills

  • Daily living support
  • Housekeeping tasks
  • Health and safety awareness
  • Emotional support
  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Schedule management
  • Staff management
  • Practice management
  • Workflow management
  • Policy implementation
  • Records management

Timeline

Casual Support Worker

Newcastle and Hunter Community Health
03.2025 - Current

Practice Manager

Morpeth Family Medical Practice
10.2016 - 02.2025

Receptionist

Go to Court Lawyers
01.2015 - 12.2015
Laurie James