Lauren Hoey
Perth,WA
Summary
As a Senior Pastoral Practitioner, I have diverse experience in various fields, such as community youth work, volunteer coordination, peer education, peer mentoring, creative technology, acute hospitals, mental health, and executive administration. Currently, I work in community palliative care, where I provide pastoral care and counselling to hospice clients in spiritual distress. I have strong skills in coordination and administration, but my passion lies in pastoral care, staff wellbeing, and the incorporation of contemporary pastoral approaches in health and community settings.
Overview
21
21
years of professional experience
Work History
Spiritual Care Worker - Pastoral Practitioner
Silver Chain Community Palliative Care Service
07.2021 - Current
- Ministry of presence to dying clients and their families
- Approach stressful situations with a calm and reassuring demeanour
- Established trusting relationships with clients from diverse cultural backgrounds by demonstrating respect for their individual beliefs and traditions.
- Maintained accurate documentation of patient interactions, ensuring continuity of care across interdisciplinary team members.
- Offered bereavement support to surviving loved ones following a patient''s passing, facilitating healing during a delicate time frame.
- Served as a resource for staff members seeking guidance or support in relation to their own spiritual well-being, promoting self-care within the workplace.
- Contributed to continuous improvement efforts at the hospice by providing feedback on patient care services and participating in quality assurance initiatives.
- Promoted a compassionate environment within the hospice facility by addressing the spiritual needs of both staff members and patients'' families.
- Served as a liaison between the hospice centre and local religious communities, fostering relationships that enriched patient care experiences.
- Advocated for patient rights within the hospice setting, ensuring that all individuals received equitable access to spiritual support services regardless of their beliefs or affiliations.
- Enhanced patient comfort by providing spiritual and emotional support in their final stages of life.
- Developed educational materials for RMO, RN and volunteer intake sessions.
- Provided pastoral counselling to families coping with terminal illness, offering guidance and resources for navigating difficult decisions.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for hospice patients.
- Participated in ongoing professional development opportunities to stay current on best practices within chaplaincy and end-of-life care services.
- Conducted religious sacraments for sick patients and family members.
- Mentoring associate pastoral care professionals
- Connecting with and partnering with community parishes for sacramental and religious support.
- Organised and facilitated reflective practice and group reflection
Pastoral Practitioner
St John Of God Hospitals (Public And Private)
07.2017 - 11.2022
- Provided spiritual care and support to patients, families, and staff by offering empathetic listening and guidance in acute hospital, inpatient mental health and emergency department settings
- Conducted ethical consultations with medical professionals to address moral dilemmas in patient care decisions.
- Served as crisis intervention specialist during emergency situations, offering immediate spiritual support to affected individuals.
- Designed educational materials on various aspects of spirituality in healthcare settings for distribution among staff patients and families.
- Organised memorial services in the hospital setting to honour deceased patients and provide closure for families.
- Implemented pastoral assessment tools to identify specific spiritual needs of patients
- Collaborated with interdisciplinary teams for comprehensive patient care, ensuring spiritual needs were met alongside medical treatment.
- Engaged in ongoing professional development by attending conferences and workshops on relevant topics within the field of healthcare chaplaincy.
- Provided compassionate presence at bedside vigils for dying patients without family or loved ones present.
- Responded to code blues and other emergencies to verify patient identity and engage and support family.
- Applied knowledge regarding crisis interventions to assist in emergency situations.
- Developed strong pastoral care programs for improved wellbeing and spiritual support to mental health patients
- Coordinated and assisted with pastoral services administration, record keeping, reporting and quality assurance.
CPE Intern
St John Of God Midland Public And Private Hospitals
03.2017 - 07.2017
- Enhanced the spiritual well-being of patients by providing tailored pastoral care, demonstrating respect for diverse beliefs and traditions.
- Enhanced patient well-being by conducting regular visits and offering emotional support during difficult times.
- Offered spiritual support to patients and families, keeping with expressed wishes and desires.
- Crafted reflection material
- Maintenance of interfaith space
- On-calls and shift work
- Managed office and maintained records and files to offload administrative duties from associates and practitioners and faith based chaplains
Chemotherapy Unit Secretary
St John Of God Midland Public And Private Hospitals
12.2014 - 07.2015
- Coordination of unit administration, inpatient ward, outpatient clinic and scheduling of chemotherapy/infusion regimens.
- Expedited patient admissions process by gathering essential data from patients upon arrival and accurately entering it into electronic health records systems.
- Ensured accuracy of medical documentation by meticulously transcribing physician orders and verifying information with nursing staff as needed.
- Facilitated smooth discharge processes for patients, providing necessary documentation and instructions for follow-up care as directed by physicians or nurses.
- Upheld a high standard of patient service by addressing concerns and resolving issues in a timely, empathetic manner.
- Boosted staff morale through clear communication, professionalism, and collaboration in daily activities across various roles within hospital settings.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Reduced wait times for patients by accurately updating charts and promptly notifying physicians of changes in medical conditions or test results.
- Supported hospital compliance efforts by adhering to privacy policies and confidentiality regulations when handling sensitive patient information.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
- Training and onboarding of unit clerks, in best practices to ensure their success in the role.
- Supported office staff and operational requirements with administrative tasks.
Creative
Apple
11.2011 - 11.2014
- Coordination of education programs and rostering of Creative team
- Facilitation of staff education, assessment, and development programs
- Development and streaming of high potential new hires
- Facilitating customer one on one and group training sessions for basic device features through to professional applications
- Development and delivery of in-store school holiday and in term excursion program
- Championed a culture of collaboration and creativity within the team by sharing knowledge, providing constructive feedback, and fostering open communication amongst team
Peer Educator/Volunteer Coordinator
Freedom Centre, WA AIDS Council
03.2003 - 12.2013
- Various roles within LGBTIQAA youth drop in space
- Expanded access to community resources by connecting clients with relevant agencies and support networks.
- Promoted positive behaviour change in at-risk clients through targeted interventions and support services.
- Enhanced youth engagement by implementing innovative programs and activities tailored to their interests.
- Developed strong rapport with clients fostering trust and promoting open communication about personal challenges.
- Provided key emotional support to diverse needs young people
- Encouraged clients to develop own activities and leadership skills through group discussions.
- Developed and implemented range of lessons and resources to motivate young people.
- Developed and delivered educational workshops to support clients in understanding and navigating real-world experiences
- Harm minimisation and safe sex education
- Organised and facilitated recreational activities to engage youth in positive, team-building experiences.
- Facilitation of creative activities, outings and workshops to promote self expression and wellbeing in diverse needs groups.
- Onboarding, orientation, development and coordination of volunteers and service educators
Education
Clinical Pastoral Education Level 1
ACPEWA07.2017
Skills
- Clinical Pastoral Education
- Spiritual care
- Prayer guidance
- Pastoral Care
- Pastoral assessment
- Meditation Techniques
- Life Transitions
- End of life care
- Ritual and reflection
- Final arrangements assistance
- Worship service assistance
- Interfaith understanding and non/inter denominational approaches
- Chaplaincy administration
- Bereavement counselling
- Grief support
- Mental health awareness
- Volunteer Management
- Multicultural Competence
- Client and staff advocacy
- Crisis intervention
- Group facilitation, coordination and education
- Suicide Prevention
- Personal Development Sessions
- Career Counselling
- Strong oral and written communication skills
- High level administration skills
- Organised and self-motivated
- People person - caring and compassionate
- Strong leader
- Team player
- Calming presence in times of difficulty
- Excellent listener
- Creative and analytical thinker
- Relationship builder
Accomplishments
- • Down-to-earth, kind, and approachable with a genuine belief in the goodness of humanity
• Team player who communicates respectfully across cultures, faiths, and backgrounds
• Ethical, professional, and confidential in all interactions and situations
• Skilled in pastoral care and respectful of the dignity and sacredness of others
• Experienced in developing and delivering programs, workshops, retreats, and support groups on various topics and issues
• Strong leader who inspires and motivates others
• Inclusive and adaptable to work with diverse age groups, orientations, abilities, and gender expressions
• Creative and passionate in facilitating the spiritual journey of others
• Committed to the Spirit and the values of love, joy, peace, patience, kindness, gentleness, faithfulness, and generosity
References
References available upon request
Timeline
Spiritual Care Worker - Pastoral Practitioner
Silver Chain Community Palliative Care Service
07.2021 - Current
Pastoral Practitioner
St John Of God Hospitals (Public And Private)
07.2017 - 11.2022
CPE Intern
St John Of God Midland Public And Private Hospitals
03.2017 - 07.2017
Chemotherapy Unit Secretary
St John Of God Midland Public And Private Hospitals
12.2014 - 07.2015
Creative
Apple
11.2011 - 11.2014
Peer Educator/Volunteer Coordinator
Freedom Centre, WA AIDS Council
03.2003 - 12.2013
Clinical Pastoral Education Level 1
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