Summary
Overview
Work History
Education
Skills
Timeline
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Laurika Megi

Hillsdale, NSW,NSW

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

17
17
years of professional experience

Work History

Deli Worker

Farmer John
06.2022 - 04.2023
  • Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Opened new inventory and rotated stock by dates to maintain freshness.

Customer Service Representative

Sinarmas Bank
01.2014 - 01.2015
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.

Customer Relationship Representative

XL Axiata
01.2006 - 01.2009
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Bachelor Of Law - Law Enforcement

UNTAG University
Surabaya, Indonesia

Skills

  • Customer Needs Assessment
  • Work Area Maintenance
  • Customer Preferences
  • Customer Service

Timeline

Deli Worker

Farmer John
06.2022 - 04.2023

Customer Service Representative

Sinarmas Bank
01.2014 - 01.2015

Customer Relationship Representative

XL Axiata
01.2006 - 01.2009

Bachelor Of Law - Law Enforcement

UNTAG University
Laurika Megi