Laurika Megi
Hillsdale, NSW,NSW
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
Work History
Deli Worker
Farmer John
06.2022 - 04.2023
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Opened new inventory and rotated stock by dates to maintain freshness.
Customer Service Representative
Sinarmas Bank
01.2014 - 01.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Customer Relationship Representative
XL Axiata
01.2006 - 01.2009
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor Of Law - Law Enforcement
UNTAG University
Surabaya, IndonesiaSkills
- Customer Needs Assessment
- Work Area Maintenance
- Customer Preferences
- Customer Service
Timeline
Deli Worker
Farmer John
06.2022 - 04.2023
Customer Service Representative
Sinarmas Bank
01.2014 - 01.2015
Customer Relationship Representative
XL Axiata
01.2006 - 01.2009
Bachelor Of Law - Law Enforcement
UNTAG University