Laurin Holmes
Sydney,NSW
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by understanding customer desires and providing customized solutions to build loyalty.
Organized and dependable candidate successful at engaging multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Driven Pharmacy Technician with 15 years of experience and success in working within a fast-paced retail pharmacy settings, working well under pressure. Safety-oriented and well-organized with solid experience with customers, prescribers and individuals to address issues. Great relationship-building and multitasking within my team.
Overview
22
22
years of professional experience
Work History
Administrator Officer
NSW Health
03.2021 - Current
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Exceeded goals through effective task prioritization and great work ethic.
- Worked flexible hours; night, weekend, and holiday shifts.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Offered friendly and efficient service to all patients and families, handled challenging situations to the absolute best of my ability.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Experience with iPM, Patient Flow Portal and Powerchart.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel as point of contact for office.
- Supported timely and accurate administrative task completion.
Pharmacy Technician
Lynch’s Pharmacy
05.2005 - 11.2020
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Stocked, labeled and inventoried medication to keep accurate records.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated instructions to patients or caregivers.
- Collected co-payments or full payments from customers.
- Ensured proper entry and processing of patients' prescriptions into internal system.
- Reviewed and verified customer information and insurance provider information.
- Set up and modified patient profiles in Fred and Webstercare systems to include current information such as medications and insurance details.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Managed the Webster care packing system, including packing over 100 packs weekly, collecting medication profiles, entering patients into the Webstercare system, ordering equipment required, interactions with carers and group homes, printing and checking off completed Webster packs.
- Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
- Trained junior staff on department procedures.
- Examined, categorized and sorted incoming documents.
- Identified issues, analyzed information and provided solutions to problems.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
- Performed clerical work such as sorting mail, restocking supplies and typing documents.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Greeting delivery drivers, accepting orders and collecting invoices.
- Highly organised unpacking orders and restocking products.
Hospitality
McDonalds
03.2003 - 05.2005
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Exceeded goals through effective task prioritization and great work ethic.
- Worked flexible hours; night, weekend, and holiday shifts.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Offered friendly and efficient service to all patients and families, handled challenging situations to the absolute best of my ability.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Experience with iPM, Patient Flow Portal and Powerchart.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel as point of contact for office.
- Supported timely and accurate administrative task completion.
Education
National Training Course For Pharmacy Assistants - Support The Sale of Pharmacy/pharmacist Only Meds
The Pharmacy Guild Of Australia
HSC - Higher School Certificate -
Rooty Hill High School
Sydney, Nsw12.2007
Skills
- Receptionist duties
- Recordkeeping skills
- Patient education and counseling
- Team collaboration
- Patient confidentiality
- Data Entry
- Staff Development
- Filing
- Point-of-Sale system
- Computer savvy
- Exceptional organization
- Account Reconciliation
- MS Office
- Customer Service
- Attention to Detail
- Customer Relationships
- Order Picking and Processing
- Merchandise Replacements
- Stocking Knowledge
- Product Stocking and Rotating
Timeline
Administrator Officer
NSW Health
03.2021 - Current
Pharmacy Technician
Lynch’s Pharmacy
05.2005 - 11.2020
Hospitality
McDonalds
03.2003 - 05.2005
National Training Course For Pharmacy Assistants - Support The Sale of Pharmacy/pharmacist Only Meds
The Pharmacy Guild Of Australia
HSC - Higher School Certificate -
Rooty Hill High School