Laurinda McIlveen
Caloundra,QLD
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
14
14
years of professional experience
Work History
Business Services Manager
Goodline
05.2023 - Current
- Leading, managing and overseeing daily operations, and ensuring the delivery of high-quality services.
- Implementing strategic initiatives to optimize processes, improve efficiency, and enhance overall business performance.
- Collaborating with cross-functional teams to align with organizational objectives.
- Reduced overhead costs through effective budget management and resource allocation.
Business Analyst
Goodline
10.2022 - 05.2023
- Conducted comprehensive analysis of business processes to identify areas for improvement, with a particular focus on Enterprise Resource Planning (ERP) implementation.
- Assisted with the planning and selection of ERP software implementation, collaborating with key stakeholders to ensure alignment with business goals.
- Worked closely with cross-functional teams to gather and analyze requirements for the ERP system, ensuring a smooth integration with existing business processes.
Accounts Receivable Team Leader
Goodline
04.2022 - 10.2022
- Enhanced cash flow by promptly processing and verifying invoices, identifying discrepancies, and resolving issues in a timely manner.
- Streamlined accounts receivable processes for improved efficiency and accuracy through regular review of team workflows.
- Reduced outstanding debts by diligently following up on overdue payments and implementing effective collection strategies.
- Mentored and trained new team members to ensure consistent performance across the accounts receivable department.
Senior Payroll Officer
Goodline
06.2021 - 04.2022
- Enhanced payroll accuracy by conducting thorough audits and reconciling discrepancies in a timely manner.
- Managed complex payroll tasks for over 500 employees, including garnishments, benefit deductions, and overtime pay calculations.
- Collaborated with HR team to maintain current employee information and facilitate smooth onboarding for new hires.
- Trained junior payroll staff members on best practices to maintain consistency within the department.
Accounts Receivable Officer
Goodline
02.2019 - 06.2021
- Ensured timely invoicing by creating and issuing invoices to customers promptly after service delivery.
- Assisted in monthly closing activities, ensuring accurate financial reporting for management review.
- Conducted credit checks on new customers, mitigating risk of bad debts and potential losses.
- Reconciled customer accounts regularly, identifying discrepancies and resolving them quickly.
Payroll Administrator
Goodline
09.2013 - 02.2019
- Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Ensured timely salary disbursements for employees, maintaining strict adherence to company policies and deadlines.
- Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation.
Data Entry Clerk
Goodline
11.2011 - 09.2013
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
Customer Service Officer
Youi Insurance
04.2010 - 11.2011
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Reduced response time by managing high call volumes while maintaining a professional demeanour under pressure.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
Education
Business Operations & Management And Leadership - Business Management
The College For Adult Learning
06.2025
Skills
- Resource Allocation
- Hiring and Terminations
- Administrative Background
- Staff Training
- Risk Management
- Policy Development
- Conflict Resolution
- Employee Management
- Team Building and Leadership
Affiliations
- Self Development
- Family activities in nature
- Reading
References
References available upon request.
Timeline
Business Services Manager
Goodline
05.2023 - Current
Business Analyst
Goodline
10.2022 - 05.2023
Accounts Receivable Team Leader
Goodline
04.2022 - 10.2022
Senior Payroll Officer
Goodline
06.2021 - 04.2022
Accounts Receivable Officer
Goodline
02.2019 - 06.2021
Payroll Administrator
Goodline
09.2013 - 02.2019
Data Entry Clerk
Goodline
11.2011 - 09.2013
Customer Service Officer
Youi Insurance
04.2010 - 11.2011
Business Operations & Management And Leadership - Business Management
The College For Adult Learning
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