Laurine Binet

• Barmaid: Cocktail production and design

Knowledge of basic cocktails

Creation of new cocktails

Worked effectively in fast-paced environments

Improved customer satisfaction by providing friendly and efficient service

Self-motivated, with a strong sense of personal responsibility.

Proven ability to learn quickly and adapt to new situations

Passionate about learning and committed to continual improvement

• Receptionist: Preparing arrivals, check-in, check-out, invoices, follow-up on hotel housekeeping, monitoring room availability

Skilled at working independently and collaboratively in a team environment

• Snack preparation: Took orders, prepared meals, and collected payments.

Prepared products following restaurant, health, and safety standards and procedures

• Breakfast waitress: Filling the buffet, clearing and cleaning table

Kept food preparation area, equipment, and utensils clean and sanitary.

• Reception: Check-in, check out, preparing and accompaying guests during their stay. Creating and sending invoices
• Barmaid: Production of cocktails, Learning the basics of cocktails, wine, beer and coffee

From June 2022 to september 2022, 2 weeks in october and 1 month in december (holidays)

• Collected room deposits, fees, and payments.
• Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
• Managed cash transactions accurately, maintaining proper financial records for the reception area.
• Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
• Volunteer to do the housekeeping when needed

Occasional assignments

• Welcome guests, sign-in
• Worked flexible hours across night, weekend, and holiday shifts.

Occasional assignments

• Welcome guests, sign-in
• Worked flexible hours across night, weekend, and holiday shifts.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Vehicle fleet management, follow-up of employee vehicles and fines, appointments and accident management
• Coordinated technical equipment inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Registering and follow-up of the supplier invoices

Summer job for 3 years in parallel with my studies

• Updating customer files
• Executed record filing system to improve document organization and management.
• Adhered to policies, procedures and regulatory banking requirements.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.