Laurine Podevin
Australia
Summary
Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills. offers dynamic client engagement, food safety and inventory restocking. Can-do attitude toward completing tasks, exceeding expectations and maintaining satisfaction.
Overview
1
1
year of professional experience
Work History
Crew Team Member
Holy Grail Donuts
Los Angeles , United States
01.2023 - 09.2023
- Assisted customers with orders and inquiries.
- Organized stockroom shelves to maximize space efficiency.
- Maintained cleanliness of store by sweeping, mopping, and dusting surfaces.
- Greeted customers in a friendly manner upon entering the store.
- Restocked items on shelves as needed.
- Operated cash register accurately and efficiently.
- Answered customer questions regarding product features, pricing, availability.
- Adhered to safety protocols when handling hazardous materials or working with heavy machinery.
- Performed store opening and closing procedures as directed by management team.
- Collaborated with other crew members to complete tasks quickly and efficiently.
- Inspected equipment for proper functioning prior to use.
- Reported any maintenance issues immediately to supervisor or manager.
- Ensured that products are properly labeled before placing them on shelves.
- Prepared sandwiches and drinks for customers according to their specifications.
- Cleaned work areas regularly throughout shift.
- Washed dishes, cleaned countertops and sanitized high-use areas.
- Served food quickly for positive guest experiences.
- Wiped down tables and equipment, swept and refilled stock.
- Packed fast food products in approved containers, cups and bags.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Scrubbed and polished counters to remove debris and food.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Maintained efficient workflow by making donut dough when required
- Effectively communicated the details of our new menu to loyal customers
- Analyzed weekly menu for familiarity with flavor descriptions.
- Prepared dough for donut production according to recipe instructions.
- Fried, glazed, and decorated donuts according to customer orders.
- Restocked supplies of raw materials such as flour, sugar, and yeast.
- Operated machinery such as mixers, cutters, and ovens safely and efficiently.
- Packaged finished products for distribution or sale in store front cases.
- Mastered the art of crafting high-quality drinks such as chai, matcha, coffee, cashew and coconut milk and chocolate milk
Crew Team Member
Chez Laurent Café
Los Angeles, United States
04.2023 - 07.2023
- Offered friendly greetings and detailed explanations of our menu items to customers.
- Processed customer payments efficiently and accurately
- Ensured accurate transmission of customer orders to the kitchen staff
- Managed and processed online orders with efficiency
- Demonstrated expertise in preparing a variety of beverages, including lattes, coffees, espressos, smoothies, and juices.
- Ensured tables were clear and ready for use at all times
- Delivered food directly to customers
- Maintained cleanliness in the kitchen while monitoring supply quantities
- Closed the store at the end of each shift, ensuring all staff had left and promptly completed tip count
Education
Some College (No Degree) -
Los Angeles Acting Conservatory
Los Angeles, California 09-2022
Some College (No Degree) -
Christopher Whitehead Languages College
Worcester, UK03-2020
High School Diploma -
Interparoissial
Saint Lo 06-2019
Skills
- Cleaning and sanitation
- Food handling safety
- Telephone Etiquette
- Dishwashing
- Food Running
- Cash Handling
- Menu Memorization
- Beverage Preparation
- Customer Engagement
- Food Preparation
- Teamwork and Collaboration
- Adaptability
- Languages skills
- Active listening
- Communication
- Problem-solving
- Customers service
- Time management
- Positive Company Representation
- Responsible service of alcohol (RSA)
- Customer Service
- Initiative-taking
- Food handler
Languages
French
First Language
English
Advanced (C1)
C1
Spanish
Beginner
A1
Timeline
Crew Team Member
Chez Laurent Café
04.2023 - 07.2023
Crew Team Member
Holy Grail Donuts
01.2023 - 09.2023
Some College (No Degree) -
Los Angeles Acting Conservatory
Some College (No Degree) -
Christopher Whitehead Languages College
High School Diploma -
Interparoissial
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