Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Laurise Latimer

Laurise Latimer

Richmond Hill,NSW

Summary

Organized and dedicated Medical Receptionist with proven track record of providing exceptional patient service in fast-paced environments. Possessing keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic enables effective performance in both independent and team environments.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Medical Receptionist

The Lismore Clinic
06.2022 - Current
  • Coordinated patient scheduling, check-in, check-out
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to Ahpra regulations and medical office policies.
  • Managed high call volumes, triaging and directing calls to appropriate departments while maintaining a polite and professional demeanour.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Processing billing and invoicing for patients, work cover, nursing homes and pre employment medicals
  • Completing daily batching Medicare batching and end of day figures
  • Proficient in Pracsoft and Medical Director
  • Responding to emails
  • Preparing mail
  • Cleaning and organising doctors rooms and reception
  • Ordering stationary and maintaining office supplies
  • Linking received patient documents to appropriate files
  • Scanning and faxing
  • First aid certificate
  • Knowledge of Medical terminology for patient results etc
  • Proficient in Microsoft office 360
  • Maintenance and upkeep of the appointment book

Office Supervisor (Admin Office Level 4)

GoGrow Ballina
07.2018 - 05.2022
  • Customer Service
  • Cleaning premises
  • Organise customer/client orders
  • Balancing the register + banking
  • Taking/making phone calls
  • Responding to all emails
  • Stock order/purchasing
  • Receiving and invoicing goods
  • Invoicing all customer orders/sales
  • Receiving & making payments
  • Organising day to day running of the company vehicles (including in booking in maintenance, services and repairs)
  • Coordinate all truck deliveries outbound and customer pick ups
  • Promotion on social media accounts
  • Provide customers/clients with horticultural knowledge
  • Preparing promotional materials and displays
  • Attending show days/conferences/expos/plant fairs/primex; to showcase and promote the company
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • All office maintenance and filing
  • Maintain the gardens
  • Covid Marshall during the pandemic; keeping up to date with all the government guidelines and implementing these practices into the workplace for all workplace spaces and all staff
  • Ordering and organising of Staff uniforms
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Maintained a clean, organized, and professional office environment to support maximum productivity.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Facilitated smooth communication between departments, promoting collaboration and problem-solving efforts.

Totally Workwear
06.2017 - 07.2018
  • Opening and closing of store
  • Cleaning premises
  • Stock take and ordering of merchandise
  • Front of house customer service
  • Staff training
  • Meeting account customers
  • Receiving and invoicing goods
  • Staff rostering
  • Staff interviews
  • Receivable and payable accounts
  • Taking all phone calls
  • Responding to all emails
  • Resolving all internal and external complaints
  • Preparing promotional materials and display
  • Maximising profitability and setting/meeting sales targets, including motivating staff to do so

Coffs City Denture Clinic
08.2012 - 11.2017
  • General cleaning of surgery
  • Cash handling
  • Filing
  • Greeting visitors/conversing with patients
  • Referrals when needed
  • Answering of phones
  • Prepare and mail billing statements
  • Assist patients to complete all necessary forms and documentation

Lenards Lismore
02.2014 - 06.2017
  • Handling of money
  • Customer service
  • Preparation of food
  • Responsible for open and closing of shop
  • Staff training
  • Responsible for daily summary totals
  • Cleaning premises
  • Stocktake
  • Customer ordering
  • Conflict resolution

Café Aqua
02.2013 - 03.2014
  • Handling of money
  • Customer service
  • Preparation of food/kitchen hand
  • Cleaning premises
  • Barista
  • Waitress
  • Staff training

Lenards Coffs Harbour
03.2011 - 08.2013
  • Handling of money
  • Customer service
  • Preparation of food
  • Responsible for open and closing of shop
  • Staff training
  • Responsible for daily summary totals

Cutties Cakes
05.2009 - 12.2010
  • Handling of money
  • Customer Service
  • Preparation of food
  • Cleaning workplace
  • Responsible for opening and closing bakery

Education

High School Diploma -

Coffs Harbour High School
NSW
01-2013

Skills

  • Front Desk Operations
  • Attention to detail
  • Telephone Etiquette
  • Appointment Scheduling
  • Medical Terminology
  • Excellent time management skills
  • Office/Medical Administration
  • Medical Billing and accounts
  • Critical Thinking
  • Ability to work in a very fast paced environment

Certification

Certificate of Retail Management Cert III

First Aid Certificate

Timeline

Medical Receptionist

The Lismore Clinic
06.2022 - Current

Office Supervisor (Admin Office Level 4)

GoGrow Ballina
07.2018 - 05.2022

Totally Workwear
06.2017 - 07.2018

Lenards Lismore
02.2014 - 06.2017

Café Aqua
02.2013 - 03.2014

Coffs City Denture Clinic
08.2012 - 11.2017

Lenards Coffs Harbour
03.2011 - 08.2013

Cutties Cakes
05.2009 - 12.2010

High School Diploma -

Coffs Harbour High School

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Laurise Latimer