Lavania Manda

• Develop and maintainrelationships amongst NDIS (National Disability Insurance Scheme) clients by modeling prosocial behaviors in community.
• Develop strength-based, solution-focused individualized goal and action plan to promote permanent security and self-sufficiency for the seniors and people living with a disability.
• Support individuals with facility-based planned activities in home and community settings.
• Transport clients to community engagements, medical appointments and mental health visits to meet basic needs.
• Assist with development of daily living, communication and social skills for NDIS and aged individuals.
• Supervise community outings, enabling clients to achieve maximum personal independence.
• Followed and evaluated individualized support care plans to increase personal development.
• Supervised daily hygiene and personal skills to promote self-sufficiency.
• Adjusted and assisted clients to ambulate individuals for diverse needs.

• Assist NDIS participants to navigate the Community, advocating for their individual needs.

• Promote person centred outcomes for Participants to support their individual aspirations and identified goals.

• Enforce individualised support plans.

• Support Participants in implementing their NDIS Plan to maximise the value for money through planned activities in and around Sydney.

• Monitor and assess progress toward goals, regularly reporting and sharing updates with Management to increase capacity and to add value to the support services

• Support Participants to connect and engage with providers, to access supports, and build Participant capacity to maintain these relationships.

• Communicate, engage and collaborate with Participants and their families.

• Deliver one-to-one sessions focused on developing communication skills, problem solving techniques, self-confidence building.
• Manage challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
• Facilitate group sessions and outings aimed at providing information regarding healthy lifestyles and interactions withing the community.
• Organise and plan leisure activities for Participants in the community.
• Monitor Participant wellbeing and reported any changes or concerns to Manager
• Develop positive relationships with Participants and maintained professional boundaries at all times.
• Report incidents or accidents in accordance with Holdsworth policy and procedure.
• Encourage service users to participate in social activities that promote their physical health and mental wellbeing.
• Actively encouraged service users to make decisions about their own lives where appropriate.
• Conduct risk assessments on behalf of Participants who are deemed at risk of harm or exploitation.
• Help Participants develop coping mechanisms and technical abilities.

• Exceeded parents' satisfaction by finding creative plays in providing educational activities for children
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Approached parents and children and engaged in conversation through use of effective interpersonal and people skills.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Managed time effectively to ensure activities were completed on schedule within the allocated three hours each morning.
• Conducted comprehensive research and data analysis to support strategic planning and informed creativity to engage toddlers and/or children
• Achieved cost-savings by developing functional crafts and activities through recycling household equipment and items.

• Facilitated connection between new parents and their child aged between newborn - 12 months

• Supervised the day-to-day operation of Baby Room with the Team Leader

• Identified and respond to the needs of parents with children (newborn - 12 months) through new and existing programs, and in collaboration with partner agencies where appropriate.

• Provided advice and referral on parenting issues;

• Promoted and strengthened connection between parents and babies;

• Supported individuals with facility-based planned activities in home and community settings.
• Supervised community outings, enabling clients to achieve maximum personal independence.
• Followed and evaluated individualized support care plans to increase personal development.
• Supervised daily hygiene and personal skills to promote self-sufficiency.
• Collaborated with community members to educate public regarding issues such as drug abuse prevention and traffic safety.
• Worked to eliminate barriers to accessing culturally competent medical services for clients.
• Assisted clients with establishing short-term goals to live successfully in community.
• Met with internal teams to discuss programmatic issues.
• Utilized supportive, educational approach to promote improved functioning and meet client needs.
• Developed and maintained relationships by modeling prosocial behaviors in community.

• Worked to eliminate barriers to accessing culturally competent medical services for clients.
• Evaluated and followed individualized support care plans to increase personal development.
• Supported individuals with facility-based planned activities in home and community settings.
• Supervised community outings, enabling clients to achieve maximum personal independence.
• Assisted and adjusted clients to ambulate according to diverse and individual needs.
• Supervised daily hygiene and personal skills to promote self-sufficiency.

• Processed visa applications, analyzing documents for validity.
• Analyzed legal documents for discrepancies to streamline procedures and avoid delays.
• Expedited inquiries and concerns related to application process and procedures.
• Answered questions, concerns and inquiries from clients and management regarding visa application process.
• Maintained compliance with processing policies to meet deadlines.
• Collaborated with interested parties to share information on permanent residence and citizenship.
• Searched databases and relevant records to support visa requests.
• Performed digitization of documents to organize records.
• Supported department managers, supervisors, the Consul and the Consul General and co-workers through engagement and collaboration, resulting in achievement of more stringent visa processing standards.
• Conducted research to assist with verifying claims and processing applications.
• Facilitated training sessions for junior staff to explain immigration rules and regulations.
• Identified key risk factors signaling potential unlawful visa activity.
• Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
• Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
• Monitored office supply use and stock levels and placed replenishment orders.
• Developed organizational filing systems for confidential customer records and reports.
• Input visa application data into system using Merit Systtem, adhering to all procedures to keep information private.
• Implemented office efficiency improvements to streamline task delegation.
• Documented office procedures and processes into working manuals for administrative personnel use.
• Maintained systematic database to deliver access to and easy navigation of important organizational documents.
• Supervised junior staff and strategically delegated work assignments to meet office administrative needs.
• Reviewed policies and procedural information to give customers correct details regarding application issues.
• Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
• Prepared weekly and monthly reports compiled from visa applications and visas issued data and disseminated to the Consul and divisional heads in the Immigration and Citizenship Authority in Papua New Guinea.
• Proofed checked and edited documents to keep all correspondence free of grammar errors.
• Managed travel arrangements, agendas and accommodations coordination for Consular and Departmental personnel.
• Proofread and typed correspondence to streamline business summary digestion by the Consul.