Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
OfficeManager
Lavanya  Gupta

Lavanya Gupta

Castle Hill,NSW

Summary

Friendly candidate with a passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual who excels in taking reservations, assigning rooms, and handling payments. Possesses outstanding multitasking abilities and in-depth knowledge of travel planning software. Skilled in processing transactions, handling cash, using registers, and arranging merchandise. Maintains a high level of customer satisfaction by smoothly resolving customer requests, needs, and problems.

Overview

5
5
years of professional experience

Work History

Hospitality Team Member

McDonald's
08.2020 - 12.2020
  • Maintained organised work spaces to keep track of inventory and offer professional first impression.
  • Anticipated customer requests and operational challenges with forward-thinking mindset.
  • Handled complaints and conflict with diplomatic approach.

Sales Assisstant

Lush Cosmetics
11.2019 - 03.2020
  • Demonstrated product usage and features to customers.
  • Organised displays to promote inventory and encourage customer purchases.
  • Designed visually pleasing in-store and window displays to increase footfall.

Educational Supervisor

Kumon Maths & English
04.2016 - 08.2018
  • Developed programme to work with students and increase interest in higher learning.
  • Prioritised strategies to develop responsible, independent learners.
  • Collected, analysed and tracked data on student progress.

Education

MbChB - Medicine

University of Buckingham
Milton Keynes, United Kingdom

NCEA Level 3 - Biology, Chemistry, Physics, English, Calculus

Botany Downs Secondary College

Skills

  • Clear and compassionate communicator
  • Impeccable time management
  • Adaptive to different styles of processing and perspectives
  • Keen multitasker

Accomplishments

    Elected Student Representation for Milton Keynes University Hospital Junior Rotation, 2023

  • Liaison between the Student Body and Medical School Board Members
  • Communicate and address issues faced by the Student Body
  • Certificate in Acute Illness Management - Alert Course, 2023

  • Nationally recognised course in acute emergency medicine in the UK
  • Certificate of Excellence for Presentation on Alzheimer's, 2022

  • University of Buckingham
  • House Distinction; High School, 2016-2018

  • Upholding values held by the school as well as showing leadership skills, initiative and dedication to my work
  • Silver Award in Duke of Edinburgh, 2015-2017

  • Award Programme Created by British Monarchy for Young Students to show skill and excellence in Community, Recreation and Physical Challenges.

Additional Information

Project Play; University of Buckingham & Milton Keynes University Hospital, 2023 (current)

● A fortnightly event held in the Paediatric Ward at MKUH; aimed at involving the children in outdoor activity to increase moral.

Peer Support Program; University of Buckingham, 2022

● Volunteered to help junior medical students in their transition from high school to first year of University

● Acted as a first point of contact if help was required and a familiar face as they began their journey.

Widening Participation; University of Buckingham & Milton Keynes University Hospital, 2023 (current)

● Collaborated in the development of Widening Participation Project 2023, aimed to

encourage young students from low socio-economic areas to pursue medicine.

● Communicated between the medical team and school liaisons; to create and

organise a day plan for the benefit of the students.

● Attended and managed the event throughout multiple schools; mentoring and

teaching pupils.

Netball Team Member; University of Buckingham, 2021 - 2022

Cheerleading Team Member; University of Buckingham, 2022

Member of University of Buckingham Surgical Society, 2021 - 2023 (current)

Member of University of Buckingham GP Society, 2021 - 2023 (current)

Netball Team Member; High School, 2015-2019

Netball Coach, 2017-2019

Netball Umpire, 2018-2019

● Achieved the required qualifications through high school; and netball programme Sewing Club, 2015-2017

Cooking Club, 2016-2018

Makeup & Hair Co-ordinator; High School Drama Productions, 2017-2019

Dress Design and Costume Team Member; High School Drama Productions, 2016 - 2018 Backstage Manager and Co-Ordinator, High School Dance Production, 2018 - 2019 Debate Team, 2015 - 2017

Peer Tutoring Team Member; High School, 2017 - 2019

High School Librarian Team Member, 2015 - 2017

Junior Prefect; High School, 2016 - 2017

Senior Student Council Lead; High School, 2018 - 2019

Timeline

Hospitality Team Member

McDonald's
08.2020 - 12.2020

Sales Assisstant

Lush Cosmetics
11.2019 - 03.2020

Educational Supervisor

Kumon Maths & English
04.2016 - 08.2018

MbChB - Medicine

University of Buckingham

NCEA Level 3 - Biology, Chemistry, Physics, English, Calculus

Botany Downs Secondary College
Lavanya Gupta