Lavender Ta'ale
Melbourne,VIC
Summary
A stay at home mum ready to step back into the workforce environment . Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Skycity
Auckland , Auckland
02.2019 - 10.2021
- Resolved customer complaints to ensure satisfaction and loyalty.
- Assisted customers with inquiries and service requests effectively.
- Built strong customer relationships through personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Collaborated with team members to improve customer service quality.
- Maintained detailed records of customer interactions and comments for future reference.
- Responded promptly to inquiries from the public regarding gambling activities.
- Enforced company policies relating to responsible gambling practices among customers.
- Implemented policies regarding responsible gambling practices among patrons.
Waitress
Qt hotel
Auckland, Auckland
04.2020 - 07.2021
- Provided exceptional customer service in fast-paced dining environment.
- Served drinks and food promptly to enhance customer satisfaction.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions, and recommended specials to drive sales.
- Cultivated relationships with regular customers through engaging conversation, enhancing their dining experience.
- Resolved customer complaints and concerns promptly, ensuring satisfaction and loyalty.
- Maintained cleanliness and organization of dining area and utensils.
- Cleared and reset tables during peak hours.
Warehouse Distributor
Auckland
Kumeu , Auckland
02.2017 - 12.2018
- Executed daily operations with precision to maintain workflow continuity.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Organized storage areas for efficient inventory management.
- Coordinated quality control inspections of incoming materials prior to stocking shelves.
- Ensured accurate packing and labeling of products for timely shipment.
- Prepared outgoing shipments by selecting appropriate packaging materials based on size, weight, fragility and destination of package.
- Utilized time management skills to meet project deadlines and enhance operational reliability.
- Drove performance by completing work orders within designated timelines.
Education
Bachelor's Degree - Performing And Screen Arts
Unitec
Mt Albert Auckland 03-2019
Skills
- Customer service
- Customer relationship management
- Complaint resolution
- Attention to detail
- Time management
- Multitasking efficiency
- Record keeping
- Hospitality and accommodation
- Brand representation
- Responsible gambling enforcement
Timeline
Waitress
Qt hotel
04.2020 - 07.2021
Customer Service Representative
Skycity
02.2019 - 10.2021
Warehouse Distributor
Auckland
02.2017 - 12.2018
Bachelor's Degree - Performing And Screen Arts
Unitec