LAVENIA RABUATOKA
The Gap,QLD
Summary
Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering 4 years of experience in Aviation.
Overview
7
7
years of professional experience
Work History
Airport Customer Service Agent
Airside Logistics
09.2020 - Current
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Delivered clear announcements over the PA system, communicating important flight updates to all passengers.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
- Used airline computer system to create airline tickets and boarding passes.
- Coordinated with ramp agents to successfully store, remove and transport customer baggage.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Skilled at working independently and collaboratively in a team environment.
Customer Service Cashier
Mcdonalds
10.2019 - 09.2020
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Cafe Barista
Snowy House
12.2016 - 07.2019
- Operated espresso machines and commercial coffee brewers to create beverages.
- Maintained a clean and organized workspace, ensuring high standards of hygiene and safety for both staff and customers.
- Helped management keep adequate supply on hand by notifying of shortages.
- Assisted in the training of new employees, sharing best practices for efficient drink preparation and exceptional customer service.
Education
Bachelor of Arts - Law And Politcs
University of The South Pacific
Laucala, Fiji12.2027
Skills
- English and Fijian Fluency
- Microsoft Office
- Tour Package Creation
- Travel bookings
- Documentation
- Strong multitasking
- Relationship Building
- Data Entry
- Complaint Handling
- Disability assistance experience
- Superior customer service
- Airline Policies Knowledge
- Baggage Handling Procedures
- Effective problem solving
- Phone Etiquette
- Time management expertise
Languages
English
Full Professional
Fiji
Native or Bilingual
Timeline
Airport Customer Service Agent
Airside Logistics
09.2020 - Current
Customer Service Cashier
Mcdonalds
10.2019 - 09.2020
Cafe Barista
Snowy House
12.2016 - 07.2019
Bachelor of Arts - Law And Politcs
University of The South Pacific
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