Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Lavenia Rasei Kabakaba

14 Granada Cr, Orana, Albany,WA

Summary

Store Manager with extensive experience in inventory management and customer service. Proven ability to lead teams and enhance client relationships, resulting in increased guest satisfaction and operational efficiency. Skilled in retail operations, sales leadership, and implementing profitability strategies. Expertise in recruiting, training, and developing store associates and assistant managers to achieve performance goals.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Sales Executive

Digicel Fiji Ltd
Suva, Fiji
02.2010 - 03.2013
  • Demonstrated high customer satisfaction through prompt problem resolution and friendly service.
  • Executed day-to-day duties with accuracy and efficiency.
  • Identified customer needs swiftly to enhance overall service delivery.
  • Organized and prioritized tasks to achieve service goals effectively.
  • Delivered exceptional face-to-face and phone support to customers.
  • Contributed innovative solutions to improve team performance and outcomes.
  • Assisted customers with inquiries and requests, boosting satisfaction levels.

Retail Executive

Digicel Fiji Ltd
Suva, Fiji
05.2013 - 04.2021
  • Cultivated client relationships to enhance customer satisfaction and encourage repeat business.
  • Utilized cold calling and networking strategies to drive product and service sales.
  • Responded promptly to inquiries about product features and pricing structures.
  • Trained junior sales staff on techniques for elevating customer service experiences.
  • Monitored customer feedback regarding product quality and recommended improvements.
  • Resolved customer complaints swiftly while maintaining high standards of service.

Store Manager

Digicel Fiji Ltd
Suva, Fiji
07.2021 - 12.2023
  • Managed daily operations, ensuring compliance with company policies and safety regulations.
  • Trained and mentored staff on customer service standards to enhance guest satisfaction.
  • Oversaw efficient inventory management, including tracking and restocking procedures.
  • Implemented visual merchandising strategies to improve product displays and attract customers.
  • Conducted regular staff performance evaluations, providing constructive feedback for improvement.
  • Developed promotional strategies that increased store traffic and boosted sales.
  • Facilitated team meetings to address goals, challenges, and actionable solutions.
  • Resolved customer complaints promptly to maintain high service quality.

Support Worker_Student Trainee

Baptist Care
Albany, WA
10.2024 - 12.2024
  • Assisted clients with daily living activities and personal care needs.
  • Facilitated communication between clients and healthcare professionals.
  • Implemented individualized care plans to meet client needs effectively.
  • Provided emotional support and companionship to clients in various settings.
  • Monitored client well-being and reported changes to the care team.
  • Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
  • Monitored client wellbeing and reported any changes or concerns to relevant staff members.
  • Assisted clients with personal care, such as showering and dressing.
  • Tracked client behaviors, daily activities, new skills, and notable incidents for documentation purposes.
  • Provided emotional and practical support to vulnerable adults.
  • Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
  • Conducted risk assessments on behalf of service users who were deemed at risk of harm or exploitation.
  • Assisted clients with daily living activities, such as personal hygiene and meal preparation.
  • Used active listening skills and supportive diction to cultivate client rapport and open communication.

Education

Fiji Junior Certificate

Ahmadiyya Muslim College
Narere, Fiji
12-2006

Fiji School Leaving Certificate

Ahmadiyya Muslim College
Narere, Fiji
12-2008

Fiji Seventh Form Examination

Ahmadiyya Muslim College
Narere, Fiji
12-2009

Some College (No Degree) - Certificate IV in Individual Support

Lead College
Cannington, WA
12-2024

Some College (No Degree) - Diploma In Community Service

Lead College
Cannington, WA

Skills

  • Inventory management
  • Customer service and support
  • Team leadership
  • Client relations
  • Problem solving
  • Effective communication
  • Time management

Affiliations

  • Playing sports
  • Loves listening to music
  • Watching movie
  • Loves to socialize

  • Going out for adventures

Certification

  • First Aid and CPR at CBD College
  • Working With Children
  • Manual Handling at Baptist Care
  • Work Health And Safety Fundamentals at Baptist Care

References

  • Whilma Smith

Title: Territory Manager

Email: Whilma.Smith@digicelgroup.com

  • Charlotte Taylor

Title: Head of Department

Email: Charlotte.Taylor@digicelgroup.com

Timeline

Support Worker_Student Trainee

Baptist Care
10.2024 - 12.2024

Store Manager

Digicel Fiji Ltd
07.2021 - 12.2023

Retail Executive

Digicel Fiji Ltd
05.2013 - 04.2021

Sales Executive

Digicel Fiji Ltd
02.2010 - 03.2013

Fiji Junior Certificate

Ahmadiyya Muslim College

Fiji School Leaving Certificate

Ahmadiyya Muslim College

Fiji Seventh Form Examination

Ahmadiyya Muslim College

Some College (No Degree) - Certificate IV in Individual Support

Lead College

Some College (No Degree) - Diploma In Community Service

Lead College

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Lavenia Rasei Kabakaba