LAVIE BUI
Sydney,NSW
Summary
Professional and enthusiastic hospitality customer service professional with over 5 years of experience. A high-energy individual with the ability to multitask and work well under pressure. Extremely customer-focused and dedicated to maintaining restaurant and retail industry standards.
Overview
6
6
years of professional experience
Work History
Online Fulfilment & Retail Associate
Myer
10.2024 - Current
- Processed and managed online orders with accuracy and efficiency, ensuring timely fulfilment and customer satisfaction.
- Assisted in stock management, product replenishment, and visual merchandising to maintain store presentation standards.
- Delivered excellent customer service both online and in-store, supporting clients with enquiries, returns, and product recommendations.
- Collaborated with team members to achieve sales targets and maintain smooth daily operations in a fast-paced retail environment.
Assisstant Manager
Kinhboy Barangaroo
07.2022 - Current
- Created an influential team culture and fostered collaboration to increase team morale and motivation.
- Maintained full product knowledge of menu & specials to effectively help customers with all questions and suggestions.
- Assisted Managers with training new incoming staff and creating daily, weekly, and monthly cleaning schedules.
FnB attendant
Park Hyatt Sydney
11.2020 - 03.2023
- Managed a section of the restaurant efficiently and effectively and served customer requests to the standards required.
- Developed a deep understanding of menu items and specials, allowing for detailed and accurate descriptions to customers.
- Cross-trained in other restaurant roles to ensure smooth operations when needed.
- Restocked supplies, including napkins, utensils, and condiments, throughout shifts to ensure customers had what they needed.
- Developed lasting relationships with customers through attentive service and engaging conversation, resulting in repeat business.
Restaurant Supervisor
Phamous Kitchen
03.2020 - 11.2020
- Learnt organization skills and professional communication.
- Pay close attention to dietary and allergic restrictions and remain clean and hygienic throughout all shifts.
- Answered guest enquiries about menu and item availability, entered orders into POS & handled cash transactions at the register.
- Understanding the primary bartender and knowing different beverages.
Education
Bachelor Of Business -
Torrens University
08.2023
Diploma Of Business - undefined
Western Sydney University
07.2019
Skills
- Willingness to learn
- Punctual and responsible
- 'CAN DO' attitude
- Multi-Office Task: Word, Excel
- Reliability and punctuality
- Customer engagement
LANGUAGES
Vietnamese
English
Timeline
Online Fulfilment & Retail Associate
Myer
10.2024 - Current
Assisstant Manager
Kinhboy Barangaroo
07.2022 - Current
FnB attendant
Park Hyatt Sydney
11.2020 - 03.2023
Restaurant Supervisor
Phamous Kitchen
03.2020 - 11.2020
Diploma Of Business - undefined
Western Sydney University
Bachelor Of Business -
Torrens University
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