Lavina Pham
Brisbane
Summary
With a combined 4 years in admin and reception, I have experience with data processing, call centre and customer service in the health, retail and finance/insurance sectors. My strengths include organisational skills, efficiency in time management and attention to detail with the handling of customer/patient information. I am looking for a casual or part-time opportunity to bring my skills and passion for people to a customer-oriented company and rewarding role.
Overview
9
9
years of professional experience
Work History
Insurance Consultant
IAG
Brisbane
06.2021 - 02.2023
- Telephone business consultant at Insurance Australia Group
- Responsible for insurance sales and service with travel, caravan, trailer and boat as well as roadside assistance customers
- Handling administrative duties queries with critical problem-solving and complaint resolution
- Operating complex computer programs
- Upholding regulation compliance within a fast-paced, customer-facing environment
Store Team Member
Officeworks
Brisbane
12.2018 - 04.2020
- 'People greeter' by the door, helping customers on the floor, cashier duties
- Assisting self-serve printing customers, restocking items, making device-insurance sales and lodging warranty fault reports
- Making and answering phone calls for customer and store enquiries, fundraising for non-profit organisations
- Picking for 'Click and Collect' orders, creating and packing booklist orders during peak 'Back to School' period for families, schools and businesses
- Maintaining composure to adapt critically to provide assistance under pressure in demanding situations
Family Carer
At-home support
Brisbane
01.2019 - 01.2020
- Responsible for administering medication and supporting medical needs at home
- Providing transport to and from appointments, running errands for day to day necessities
- Assisting with communications and administrative duties
- Facilitating social and cognitive support activities
Waitress and Kitchenhand
Verdant Restaurant at Gardenway
Brisbane
01.2015 - 12.2015
- Greeting patrons and providing pleasant dining experience catering to their needs
- Taking food orders, clearing and setting tables, running food and drinks, polishing cutlery and glassware, putting away crockery
- Operating cash register, taking phone bookings, handling complaints with thoughtful solutions and time management efficiency
- Working both front and back of house, cleaning duties and closing the kitchen
- Catering for high teas and functions
Dental Assistant/Receptionist
Bui Dental Surgery Clinic
Brisbane
11.2014 - 12.2014
- Brief work experience training
- Organising patient records and making calls, answering/booking phone appointments
- Aiding the dentists with preparatory and post-operation procedures
- Developing x-ray images
- Cleaning instruments and operating sterilisation machines
- Maintaining a clean, clinical environment in which the dentist could work efficiently
Private Tutor
Donna Wright Home Tutoring
Brisbane
02.2014 - 06.2014
- Temporary position filling in as relief for tutor vacancy
- Supporting the academic development of primary school students
- Preparing primary school students for high school education standards
- Organising lesson plans, homework, and aiding with classwork outside of school
- Covering the areas of reading, writing, comprehension and mathematics
Education
Bachelor of Arts - Public Relations major
Griffith University
QLD, Australia01-2020
Bachelor of Film and Screen Media Production -
Griffith Film School
QLD, Australia01.2016
Brisbane State High School - Queensland Certificate of Education
Brisbane, QLD, Australia01.2013
Skills
- Attention to detail
- Critical thinker
- Reliability
- Honesty
- Dedication
- Team player
- Helping people
- Fast learner
- Efficient
- Resourceful
- Problem solver
- Organised
- Passionate
- Motivated
- Telephone communication
- Customer service
- Work in hospitality
- Friendly attitude
- Excellent typing skills
- Managing customer information
- Prioritise
- Multitask
- Adapt
References
Available upon request
Timeline
Insurance Consultant
IAG
06.2021 - 02.2023
Family Carer
At-home support
01.2019 - 01.2020
Store Team Member
Officeworks
12.2018 - 04.2020
Waitress and Kitchenhand
Verdant Restaurant at Gardenway
01.2015 - 12.2015
Dental Assistant/Receptionist
Bui Dental Surgery Clinic
11.2014 - 12.2014
Private Tutor
Donna Wright Home Tutoring
02.2014 - 06.2014
Bachelor of Arts - Public Relations major
Griffith University
Bachelor of Film and Screen Media Production -
Griffith Film School